Commercial Support Expert
Há 3 dias
About Us
We are Alphanumeric Systems Canada Ltd., a leading provider of innovative solutions in the pharmaceutical industry. Our mission is to deliver exceptional customer service and support to patients, healthcare providers, and vendors.
Job Summary
We are seeking a highly skilled Commercial Support Expert to join our team. The ideal candidate will have experience in customer service, pharmaceutical sales, or a related field, and possess excellent communication and problem-solving skills.
Key Responsibilities:
- Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
- Provide customer support to wholesalers and/or distributors who purchase client products, including ordering, logistics, contracted customers.
- Answer general inquiries from Consumers and/or HCPs.
- Work with third-party vendors to provide wholesale/distribution support to requesters.
- Navigate and provide assistance navigating commercial tools and sites.
- Work with various sites/content to ensure a Consumer or HCP receives prompt, complete, and professional customer service.
- Assists with temperature excursion inquiries and updates (ie. connection to the online tool, troubleshooting temperature excursion origination).
- Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
- Responsible for documentation of case notes in the customer relationship management system (CRM).
Requirements:
- Fluent in English, German (mandatory) and Albanian (nice to have).
- Based in Portugal with fully legal and valid documentation to work in the country.
- Experience in Customer Service or related fields.
- Flexibility to have the training in different hours due to time zone differences.
- Bachelor in Business, Supply Chain or related fields is preferred and/or 2-5 years of experience.
What We Offer
- Competitive and attractive salary.
- Private health insurance + monthly internet allowance.
- Full training is provided and dozens of E-Learning courses are available.
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