Commercial Support Expert

Há 3 dias


Lisboa, Lisboa, Portugal Alphanumeric Systems Canada Ltd Tempo inteiro

About Us

We are Alphanumeric Systems Canada Ltd., a leading provider of innovative solutions in the pharmaceutical industry. Our mission is to deliver exceptional customer service and support to patients, healthcare providers, and vendors.

Job Summary

We are seeking a highly skilled Commercial Support Expert to join our team. The ideal candidate will have experience in customer service, pharmaceutical sales, or a related field, and possess excellent communication and problem-solving skills.

Key Responsibilities:

  • Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
  • Provide customer support to wholesalers and/or distributors who purchase client products, including ordering, logistics, contracted customers.
  • Answer general inquiries from Consumers and/or HCPs.
  • Work with third-party vendors to provide wholesale/distribution support to requesters.
  • Navigate and provide assistance navigating commercial tools and sites.
  • Work with various sites/content to ensure a Consumer or HCP receives prompt, complete, and professional customer service.
  • Assists with temperature excursion inquiries and updates (ie. connection to the online tool, troubleshooting temperature excursion origination).
  • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
  • Responsible for documentation of case notes in the customer relationship management system (CRM).

Requirements:

  • Fluent in English, German (mandatory) and Albanian (nice to have).
  • Based in Portugal with fully legal and valid documentation to work in the country.
  • Experience in Customer Service or related fields.
  • Flexibility to have the training in different hours due to time zone differences.
  • Bachelor in Business, Supply Chain or related fields is preferred and/or 2-5 years of experience.

What We Offer

  • Competitive and attractive salary.
  • Private health insurance + monthly internet allowance.
  • Full training is provided and dozens of E-Learning courses are available.


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