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About Us
Faurecia Aptoide Automotive is a pioneering company that combines a start-up spirit with a first-class automotive equipment manufacturer. We are dedicated to developing innovative technologies for the automotive industry.
Job Role
We are seeking an experienced Technical Support Specialist to join our team in Lisbon, Portugal. As a key member of our support team, you will provide technical assistance to our customers, troubleshoot issues, and collaborate with our engineering teams to resolve complex problems.
Key Responsibilities:
- Provide level 1 technical service support to customers
- Triage incidents and troubleshoot technical issues
- Help customers use our software products and services
- Collaborate with engineering teams to escalate and prioritize technical issues
- Document customer interactions and resolutions in our knowledge base
Requirements
To be successful in this role, you must have:
- Excellent verbal and written English language skills
- Proven experience in a technical support role, preferably in a SaaS or software company
- Strong problem-solving and communication skills
- Familiarity with Android, web technologies, APIs, and basic programming concepts
Nice to Have
- Experience with Jira Service Desk
- Certifications in IT (e.g., CompTIA A+)
- Knowledge of how Android works
- Stay informed about industry trends and emerging technologies
