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Fashion Customer Experience Specialist in Lisbon
2 meses atrás
Job Title: Fashion Customer Experience Specialist in Lisbon
About the Company: Blu Selection, a multinational organisation and one of the best sales and customer service solutions provider companies in the world, is seeking an enthusiastic and fashion-savvy individual to join their international team.
Company Overview: Located in Lisbon, we take care of our employees from career development, language skills, and accommodation to social integration. Our company culture values intercultural communication, expatriate lifestyle, and personal growth.
Job Description: As a Fashion Customer Advisor for our clothing company in Lisbon, you will be responsible for delivering exceptional customer experiences through multiple channels. Your responsibilities include:
- Being a fashion mentor to customers during their shopping experience
- Providing expert advice and solutions to customers' questions and concerns via phone, email, or social media
- Answering product-related inquiries, troubleshooting orders, payment methods, and shipping while maintaining a calm and polite demeanor
- Transforming online credit simulations into completed files
- Handling calls for prospects and clients
- Collaborating with other departments to redirect related cases and issues
Salary and Benefits: We offer a competitive salary package, including:
- A gross monthly salary of €1100-1200 (approximately 20-25% tax)
- Free accommodation (shared flat, all bills included) or a relocation bonus
- Private health insurance from day 1
- Relocation support for international candidates, including reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight tickets back to your home country within the EU
- Language lessons, cooking classes, sport activities, and social events organised by the company
- Real career opportunities, including access to development programs and leadership roles within the company
Requirements: To succeed in this role, you should possess:
- A native level of German and a good level of English
- Enthusiasm about fashion and trends
- Knowledge of the value and impact of excellent customer experience
- Strong communication and interpersonal skills
- Energetic, innovative, and proactive approach
- Excitement about intercultural communication and expatriate lifestyle
Lifestyle in Lisbon: You can expect a vibrant city life, rich cultural heritage, delicious Portuguese cuisine, friendly people, and a warm climate year-round. A large English-speaking local community and international environment make Lisbon an ideal location for an international career and life experience.
