Customer Service Representative for a Leading Social Media Platform

Há 2 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Your future role at Blu Selection will be that of a Service & Delivery Coordinator, working as part of the Trust and Safety team for a leading social media platform. In this position, you will play a crucial part in ensuring a secure and trustworthy experience for users, sellers, and creators alike.

Responsibilities
  • You will review various types of content, including videos, images, text, and audio, to ensure they comply with established policies.

  • Classifying the typology of content based on established processes and policies is also a key responsibility.

  • Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals, requires excellent communication skills.

  • A further key aspect of the role is ensuring user and brand safety through effective content moderation practices.

Requirements
  • A native-level proficiency in German and a minimum B2 level of English are essential for this role.

  • A valid Portuguese work permit is required, and living in or relocating to Lisbon is necessary for this international career opportunity.

  • Motivation and commitment to perform the assigned tasks effectively are vital qualities for success in this position.

  • Resilience to sensitive content, demonstrating emotional maturity and professional detachment, is also necessary.

What We Offer
  • A unique opportunity to work with a global leader in the BPO industry, supporting operational needs for clients and delivering seamless experiences to customers.

  • An unfixed term contract with a 30-day probation period, full-time hours (40 hours/week), Monday-Sunday, 9:00-21:00.

  • A competitive salary, plus benefits including health insurance, paid professional training, employee discounts, fun company-wide initiatives, and an excellent work culture.

  • Reimbursement of initial flight expenses after 3 months, up to € for accommodation per month for 4 months, and customized accommodation support tailored to your needs and budget.



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