Digital Network Solutions Specialist

Há 6 dias


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

About Nonius, a leading provider of Guest Technology solutions for a seamless Digital Guest Journey. Our solutions cater to the hospitality industry, serving over 536,420 rooms worldwide.

Job Overview

We are seeking an experienced Network Solutions Specialist to join our team in Maia, Portugal. This role is part of our Customer Success Team responsible for delivering Cloud and Access Gateways that provide Internet, Video, and Voice services to our clients globally.

Key Responsibilities
  • Assist sales teams with demo setup and Proof of Concepts (PoCs).
  • Provide initial network solution configuration support to customers, ensuring smooth deployment and integration.
  • Support new client onboarding and troubleshoot product-specific issues.
  • Bug testing and feature development assistance for developers.
  • Update training materials and documentation for colleagues.
  • Collect and report issues to the Product Manager.
  • Daily communication with customers to engage and guide them.
  • Handle customer support calls and email inquiries professionally.
Requirements
  • Degree in Informatics, Electronics, or equivalent experience.
  • Cisco certifications and knowledge of multi-service network architectures.
  • Ability to install and configure networking equipment.
  • Familiarity with network protocols and technologies.
  • Experience with network security and firewall configurations.
  • Knowledge of the Linux command line and scripting languages.
  • Fluent English language skills.
  • Empathy towards customer needs and ability to manage expectations.
Compensation and Benefits

The estimated annual salary for this position is €45,000 - €55,000, depending on qualifications and experience. Additional benefits include working in a collaborative environment, opportunities for professional growth, and a chance to contribute to the success of a global technology company.

This role offers a great opportunity to expand your knowledge of various countries and regions while being part of a dynamic and innovative team. If you have a strong background in network solutions and excellent customer service skills, we encourage you to apply for this exciting opportunity.



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