Cloud Engineering Manager

Há 5 dias


Porto, Porto, Portugal Five9 Tempo inteiro

Role Overview

As an Engineering Manager for our Advanced Call Distribution solution, you will lead a distributed team of engineers in designing, developing, and maintaining a critical component of Five9 Contact Center operating at high scale in the cloud. You will collaborate with product managers, UX designers, architects, and other engineering teams to drive technical excellence and best practices in software development, code reviews, and design.

Key Responsibilities

  • Lead, mentor, and develop a team of 10-12 engineers, fostering a culture of collaboration, innovation, and continuous improvement.
  • Manage team performance, conduct regular 1:1s, and provide guidance on career development and growth opportunities.
  • Drive technical excellence and best practices in software development, code reviews, and design.
  • Provide technical leadership and expertise in building Java-based applications with modern cloud-native patterns.
  • Guide the team in implementing microservices architecture, API integration, and data management strategies.
  • Advocate for best practices in cloud infrastructure, DevOps, and CI/CD processes.
  • Develop and execute the organization's product strategy in alignment with business objectives.
  • Oversee the design, development, and implementation of multiple services.
  • Ensure adherence to best practices, standards, and security protocols.
  • Collaborate with product managers and stakeholders to define and prioritize the product roadmap for Advanced Call Distribution.
  • Partner with other engineering teams to ensure seamless integration with the broader Contact Center platform.
  • Coordinate with customer support and sales teams to address customer feedback.
  • Ensure timely delivery of features and projects, balancing short-term needs with long-term goals.
  • Support the professional growth and development of team members through coaching, training, and mentorship.
  • Provide opportunities for skill enhancement and knowledge sharing.
  • Troubleshoot and resolve complex technical issues.


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