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Customer Engagement Specialist

2 semanas atrás

Braga, Braga, Portugal Alphanumeric Systems Canada Ltd Tempo inteiro

Job Description

We are seeking a highly skilled Customer Engagement Specialist to join our team at Alphanumeric Systems Canada Ltd. As a key member of our commercial operations, you will play a vital role in delivering exceptional customer service to patients, healthcare providers, and vendors.

Your Key Responsibilities:

  • Respond to commercial inbound calls, chats, and emails in a professional and empathetic manner.
  • Provide customer support to wholesalers and/or distributors who purchase client products.
  • Answer general inquiries from consumers and/or HCPs.
  • Navigate and provide assistance navigating commercial tools and sites.
  • Assist with temperature excursion inquiries and updates.
  • Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
  • Responsible for documentation of case notes in the customer relationship management system (CRM).
  • Contract support, liaison, and represents the face of the client.
  • Identifies and triages medical information inquiries to the appropriate department.

Requirements:

  • Fluent in English, German (mandatory), and Hungarian (nice to have).
  • Based in Portugal with fully legal and valid documentation to work in the country.
  • Experience in Customer Service or related fields.
  • Flexibility to adapt to different time zones and work shifts.

What We Offer:

  • A competitive and attractive salary.
  • Private health insurance and monthly internet allowance.
  • Full training provided and dozens of E-Learning courses available.