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Service Delivery Expert
2 semanas atrás
Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in technical support and customer service? If so, we invite you to apply for the Service Delivery Expert role at Multipessoal.
About the Job:
- Manage customer service, order processing, and communication with clients
- Ensure timely resolution of disputes, order issues, and post-installation follow-ups
- Provide technical support for installation, warranty claims, and troubleshooting
Requirements:
- Bachelor's degree in a related field (Engineering, Business, or Technical Support)
- 1+ year in technical support and 2+ years in customer service
- Fluency in English
- Strong ERP knowledge, particularly Microsoft NAV
- Technical troubleshooting, CRM management, and case handling
What We Offer:
- Direct contract with the client
- Salary based on experience
- Health Insurance
- Opportunity to join a well-established multinational company
- Chance to be part of a diverse and dynamic business environment
