Global Air Travel Professional

2 semanas atrás


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

**About the Role**

We are seeking a highly skilled Global Air Travel Professional to join our team at Head Hunt International in Brno, Czech Republic. This is a fantastic opportunity to work in a dynamic and fast-paced environment with a great team.

About You

You will be responsible for providing exceptional customer service to clients across the globe, utilizing your linguistic skills to communicate effectively with our diverse client base. As a Global Air Travel Professional, you will play a crucial role in understanding customers' needs, resolving inquiries, and ensuring seamless travel experiences.

Key Responsibilities

  • Flight Booking: Book flights for clients, ensuring accurate and timely reservations.
  • Customer Support: Provide information, assistance, and guidance to clients regarding travel arrangements, policies, and procedures.
  • Account Management: Manage accounts for airline company frequent flyers (Miles & More), ensuring smooth interactions and maximizing rewards.

Requirements

  • Linguistic Skills: Fluency in German and English, with excellent communication skills in written and spoken form.
  • Customer Service Experience: Prior experience in customer support or a related role is preferred, demonstrating a passion for delivering exceptional customer experiences.
  • Problem-Solving Abilities: Strong problem-solving abilities and capacity to remain calm under pressure, ensuring effective issue resolution.
  • Technical Skills: Proficiency in using customer support software and tools, with adaptability to learn new systems.
  • Interpersonal Skills: Exceptional interpersonal skills, with a genuine passion for helping others and building strong relationships.

What We Offer

  • Award-Winning Flight Privileges: Enjoy amazing flight privileges, unique to our company in the Czech Republic.
  • Diverse Team Environment: Work alongside an amazing team of professionals, fostering collaboration and growth.
  • Professional Development: Access to in-house training and learning opportunities, enhancing your skills and knowledge.
  • Competitive Salary: A transparent and fair salary structure, with clear salary progress and benefits.
  • Relocation Package: Comprehensive relocation package, including accommodation, travel costs, and visa support.
  • Unlimited Contract: Enjoy the security of an unlimited contract, with opportunities for growth and advancement.

Application Process

If you're passionate about this role and committed to delivering exceptional customer experiences, please submit your resume detailing your relevant experience and language skills. In your cover letter, mention your proficiency in each language and provide examples of how you've demonstrated exceptional customer service skills.

We celebrate diversity and strive to create an inclusive environment for all employees. Interested candidates must be eligible to work within Europe.



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