Customer Experience Specialist Lisbon
Há 1 mês
We are looking for a highly skilled Customer Experience Specialist to join our team in Lisbon. This is an exciting opportunity to work with a leading international customer experience solution provider.
About the Role: As a Customer Experience Specialist, you will be responsible for providing exceptional customer support and ensuring that our clients receive the best possible service.
Key Responsibilities:
- Providing support to customers by responding to inbound requests and documenting relevant case information
- Assisting users with pre-sales, general inquiries, and technical support issues via various channels
- Adapting the brand's voice and tone for interactions on both private and public channels
- Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner
Requirements:
- A native level of German and a good level of English
- Ideal background in sales or commercial roles
- Prior experience in customer service or credit recovery
- Excellent communication and interpersonal skills
- A drive for excellence and professionalism
- Able to work in a fast-paced environment
Benefits:
- Competitive salary: €1,100 gross/month (paid 14x) + performance bonus up to €200/month
- Meal vouchers: €7.23/day
- Reimbursement of some transportation costs
- Private health insurance and dental plan (after six months)
- Opportunity to work with top brands in the industry
- Multicultural and international work environment
- Fully paid training and professional development opportunities
About Blu Selection: We are a global company with over 75,000 employees in 50 countries. Our team is passionate about delivering exceptional customer experiences and we're looking for talented individuals to join us in Lisbon.
Living in Lisbon: Lisbon is a vibrant city with a rich cultural history. You can expect a warm climate, delicious food, and a welcoming community. As a resident, you'll enjoy a unique blend of traditional and modern culture, making it an ideal location for those who love to explore and learn.
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