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Welcome to NordicJobsWorldwide, where we're passionate about bringing top talent together with exciting opportunities in the igaming industry. Our company is dedicated to providing exceptional customer support to our clients, and we're looking for a skilled Danish-speaking Customer Service Specialist to join our team.
As a key member of our support team, you'll be responsible for delivering outstanding customer experiences via email, phone, and live chat. You'll help players resolve issues, build relationships, and contribute to improving our platform. If you're passionate about customer service, tech-savvy, and have excellent communication skills, this could be your dream role.
We're committed to providing a positive and engaging experience for our customers. To achieve this, you'll need to:
- Provide exceptional customer support via various channels.
- Help players with account issues, bonuses, game rules, and technical questions.
- E nsure a positive and engaging experience for customers.
- Assist with responsible gaming, fraud prevention, and payment-related inquiries.
- Collaborate with internal teams to report issues and improve our platform.
What We're Looking For:
To succeed in this role, you'll need to possess:
- Fluent Danish language skills with excellent English skills.
- Customer service experience, preferably in the igaming industry.
- Strong communication skills and ability to multitask.
- Passion for casino games, sports betting, or the igaming industry.
- Tech-savvy with fast typing skills.
- Flexibility to work day, evening, and weekend shifts.
Benefits:
We offer a range of benefits to ensure your well-being and success:
- Competitive Salary and Bonus Schemes
- Hybrid Working: Work from home up to 80% of the time
- Comprehensive Healthcare Insurance
- Health & Wellbeing Allowance
- Volunteer Time Off Programme
