Lisbon-based Russian Customer Service Representative Position

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Our company, Cross Border Talents, is seeking a dedicated and skilled Customer Service Representative to join our team in Lisbon.

As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via email and chat, primarily in Russian and occasionally in English. Your primary goal will be to resolve customer inquiries and issues efficiently and professionally.

We are looking for someone with excellent communication skills, both written and verbal, as well as a strong ability to work in a fast-paced environment. You will be part of a dynamic and structured team that values teamwork and collaboration.

In this role, you will handle various tasks such as:

• Customer Support: Assist customers with their queries and concerns via email and chat.
• Inquiries Handling: Process and resolve customer inquiries related to account and payment processes, login and registration issues, and other topics.
• Account Management: Restore and modify emails, phone numbers, and other account information; handle hacked accounts and restore characters.
• Rewards and Payments: Address questions about the reward program, tokens, and pre-paid game cards, as well as handle payment inquiries and process refunds.
• Data Management: Ensure the secure management and protection of customer data.

To succeed in this position, you must possess excellent language proficiency in Russian (C1-C2) and B2 level English, both orally and in writing. You should also be able to thrive in a dynamic and team-oriented environment.

What We Offer:

We provide a competitive salary, estimated at €45,000 - €55,000 per annum, depending on your experience and qualifications. Additionally, we offer:

• Permanently free accommodation
• Annual Flight Home: Sponsored yearly flight back to your home country
• Training Support: Partially paid two-week training to get you started
• Relocation Support: Assistance with flight costs reimbursement and accommodation
• Experienced Guidance: Support from team members experienced in helping new colleagues relocate
• Free Language Classes: Enhance your skills with free Portuguese classes
• Fun Activities: Enjoy water sports, soft trekking, and much more
• Positive Team Environment: Join a dynamic and creative team with a friendly atmosphere

Join us in Lisbon and take advantage of this exciting opportunity to grow your career in a supportive and engaging environment.



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