Customer Service Representative in Lisbon
4 semanas atrás
Are you passionate about delivering exceptional customer service in a dynamic environment? Cross Border Talents is seeking a dedicated Customer Service Representative to join our team in Lisbon.
Job Summary:
We are looking for an individual with excellent Russian language skills and a strong understanding of customer support principles. As a Customer Service Representative, you will be responsible for assisting customers via email and chat, primarily in Russian and occasionally in English.
Key Responsibilities:
- Provide top-notch customer support via email and chat
- Handle inquiries related to account and payment processes
- Assist with login and registration issues
- Restore and modify emails, phone numbers, and other account information
- Address questions about the reward program, tokens, and pre-paid game cards
- Process refunds and handle payment inquiries
- Professionally manage and protect customer data
Requirements:
- Excellent level of Russian (C1-C2) and B2 level English, both orally and in writing
- Ability to thrive in a fast-paced, team-oriented environment
- Capable of making decisions based on established rules and policies
- Passion for helping others achieve results and handling potentially stressful situations
What We Offer:
- Percennage free accommodation in Lisbon
- Sponsored yearly flight back to your home country
- Partially paid two-week training to get you started
- Relocation support, including assistance with flight costs reimbursement and accommodation
- Free Portuguese classes to enhance your skills
- A fun and engaging work environment with opportunities for growth and development
Salary: The estimated salary for this role is €35,000 - €45,000 per year, depending on experience and qualifications.
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