Customer Service Representative in Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Are you passionate about delivering exceptional customer service in a dynamic environment? Cross Border Talents is seeking a dedicated Customer Service Representative to join our team in Lisbon.

Job Summary:

We are looking for an individual with excellent Russian language skills and a strong understanding of customer support principles. As a Customer Service Representative, you will be responsible for assisting customers via email and chat, primarily in Russian and occasionally in English.

Key Responsibilities:

  • Provide top-notch customer support via email and chat
  • Handle inquiries related to account and payment processes
  • Assist with login and registration issues
  • Restore and modify emails, phone numbers, and other account information
  • Address questions about the reward program, tokens, and pre-paid game cards
  • Process refunds and handle payment inquiries
  • Professionally manage and protect customer data

Requirements:

  • Excellent level of Russian (C1-C2) and B2 level English, both orally and in writing
  • Ability to thrive in a fast-paced, team-oriented environment
  • Capable of making decisions based on established rules and policies
  • Passion for helping others achieve results and handling potentially stressful situations

What We Offer:

  • Percennage free accommodation in Lisbon
  • Sponsored yearly flight back to your home country
  • Partially paid two-week training to get you started
  • Relocation support, including assistance with flight costs reimbursement and accommodation
  • Free Portuguese classes to enhance your skills
  • A fun and engaging work environment with opportunities for growth and development

Salary: The estimated salary for this role is €35,000 - €45,000 per year, depending on experience and qualifications.



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