Multilingual Customer Service Representative for Lisbon-Based Company

1 semana atrás


Lisboa, Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro
Overview

We are a leading recruitment agency based in Portugal, specializing in connecting top talent with innovative companies. Our team is dedicated to finding the best candidates and providing exceptional service.

Job Description

This full-time position involves communicating with customers through various channels to ensure a high level of service. The ideal candidate will have prior experience in similar customer support roles and be proficient in Russian and Polish languages.

Key Responsibilities
  • Communicate effectively with customers via phone, email, and chat to resolve issues and provide solutions.
  • Work collaboratively with team members to resolve help tickets efficiently.
  • Determine when to escalate customer issues to senior staff or other departments.
  • Document actions and report potential bugs for review by the engineering team.
Requirements
  • Native or fluent Russian language skills (C1 level) and fluent Polish language skills (minimum B2 level).
  • Prior experience in customer support roles is required.
  • Excellent written and verbal communication skills, with the ability to simplify complex technical terms.
  • A resourceful and resilient personality that can adapt to various situations.
Offer
  • Competitive salary package based on experience, skills, and performance: €40,000 - €50,000 per year.
  • Fixed work schedule of 5 days a week, Monday to Friday.
  • Comprehensive life insurance policy.
  • Opportunity to join a dynamic team with a positive work environment.
  • Access to guidance and tools for personal and professional growth.
  • Meal allowance provided.
  • Private health insurance coverage.
  • Annual performance-based bonus.
  • Relocation support and assistance with finding accommodation.


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