Multilingual Customer Service Representative for Lisbon-Based Company
1 semana atrás
We are a leading recruitment agency based in Portugal, specializing in connecting top talent with innovative companies. Our team is dedicated to finding the best candidates and providing exceptional service.
Job DescriptionThis full-time position involves communicating with customers through various channels to ensure a high level of service. The ideal candidate will have prior experience in similar customer support roles and be proficient in Russian and Polish languages.
Key Responsibilities- Communicate effectively with customers via phone, email, and chat to resolve issues and provide solutions.
- Work collaboratively with team members to resolve help tickets efficiently.
- Determine when to escalate customer issues to senior staff or other departments.
- Document actions and report potential bugs for review by the engineering team.
- Native or fluent Russian language skills (C1 level) and fluent Polish language skills (minimum B2 level).
- Prior experience in customer support roles is required.
- Excellent written and verbal communication skills, with the ability to simplify complex technical terms.
- A resourceful and resilient personality that can adapt to various situations.
- Competitive salary package based on experience, skills, and performance: €40,000 - €50,000 per year.
- Fixed work schedule of 5 days a week, Monday to Friday.
- Comprehensive life insurance policy.
- Opportunity to join a dynamic team with a positive work environment.
- Access to guidance and tools for personal and professional growth.
- Meal allowance provided.
- Private health insurance coverage.
- Annual performance-based bonus.
- Relocation support and assistance with finding accommodation.
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