Lisbon Based Customer Service Professional
Há 4 dias
Customer Service Representative Opportunity in Lisbon
We are seeking a highly skilled and motivated Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our cross-border talent acquisition team, you will be responsible for providing exceptional customer service and support to our clients.
About the Role:
As a Customer Service Representative, your primary responsibility will be to serve as a trusted consultant for partners, helping them develop and optimize their channels. You will also drive platform usage and content creator adoption of various tools and features, while utilizing your expertise in key platform features to connect customer needs to available tools.
Key Responsibilities:
- Serve as a reliable consultant for partners, helping them develop and optimize their channels
- Drive platform usage and content creator adoption of various tools and features
- Utilize your expertise in key platform features to connect customer needs to available tools
- Manage a high volume of potential clients daily through video calls, emails, and phone calls
- Prioritize and manage portfolios, identifying opportunities and following up with content creators over time
Requirements:
- Fluent in Turkish and English (C1 level)
- Responsible for evaluating online social media, web page content, and advertising, adhering to evolving criteria
- Ability to generate structured intelligence reports for stakeholders using relevant information
What We Offer:
- A competitive salary of €30,000 - €40,000 per year, depending on experience
- A Portuguese employment contract for peace of mind
- Holiday compensation: enjoy a compensation day for working on Portuguese public holidays
- Generous leave: 22 days of holiday entitlement per year
- Dynamic team: be part of a multilingual, multicultural, and creative team with a positive atmosphere
- Professional development: access to guidance and tools to help you reach your full potential
- Accommodation support: accommodation in a single room in one of the shared company apartments for international candidates
Cross-Border Talents is an equal opportunities employer and welcomes applications from all qualified candidates.
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