International Customer Service Professional
Há 1 mês
**Job Summary**
We are seeking an International Customer Service Professional to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through email, phone, and live chat.
**About the Role**
In this role, you will have the opportunity to work with a diverse range of customers, providing product information, resolving issues, and ensuring excellent customer satisfaction. Your strong communication skills, attention to detail, and ability to work effectively in a team environment will make you a valuable asset to our team.
**Key Responsibilities**
* Assist customers with their requests and inquiries via email, phone, and live chat* Collect and update customer data accurately and efficiently* Provide product information and resolve customer issues in a timely and professional manner* Ensure excellent customer satisfaction by responding promptly and professionally to customer inquiries
**Requirements**
To succeed in this role, you will need:* EU Citizenship or valid residency card* Native level of French and a good level of English* Knowledge of the value and impact that a good customer experience can create* Strong interest in new technologies* Excellent communication and interpersonal skills* Ability to work effectively in a team environment* Drive for excellence and professionalism* Willingness to relocate to Lisbon for an international career and life experience* Valid Portuguese work permit (required)
**What's in it for You?**
We offer a competitive salary package, including:
- Fixed-term contract renewable every year
- Full-time position (40 hours/week) with rotative shifts
- Salary conditions: 1040€ gross/month including free accommodation (shared flat, all bills included), or 1240€ gross/month without accommodation
Additionally, we provide a relocation package for international candidates, including:
- Reimbursement of initial flight expenses after 9 months
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help with paperwork, opening bank account, etc. upon arrival
As a valued member of our team, you will also enjoy:
- Private health insurance after 6 months of contract
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Portuguese public holidays and 22 days of paid holidays
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