Customer Service Professional Lisbon Portugal

1 dia atrás


Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro
About This Opportunity

We are seeking a highly skilled Customer Service Professional to join our team in Lisbon, Portugal.

Company Overview

Our company is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions.

As a customer-centric organization, we pride ourselves on being recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Job Description

This role will ensure that performance goals are met across all operations, and client expectations related to operational excellence are fulfilled.

You will be responsible for responding to inbound customer requests, documenting relevant case information, and collaborating with other technicians to resolve or properly close help tickets.

Your focus will be on delivering excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels.

Required Skills and Qualifications

To be successful in this role, you will need:

  • a high level of Finnish (written and oral) and fluent in English (B2)
  • excellent writing and verbal communication skills to simplify technical language for non-technical users
  • patience when communicating and solving issues
  • the ability to keep up with the latest IT and tech-related trends
  • proactivity, self-motivation, and a great team player attitude
Benefits

This full-time position offers a competitive salary and performance bonus, indefinite contracts, and career development programs.

You will have access to cutting-edge technologies, free learning and leadership development programs, and the opportunity to work with a diverse and dynamic team.

Our central location in Lisbon, Portugal, makes it easy to commute and enjoy the city's vibrant culture.

We also offer a bring-a-friend referral bonus and comprehensive training on the company and project you'll be working on.

Estimated Salary: €28,000 - €35,000 per annum

Please note that this estimate is based on industry standards and may vary depending on your experience and qualifications.



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