Customer Service Representative

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

**About Cross Border Talents**

Cross Border Talents is a leading provider of customer support services in Lisbon, Portugal. We offer our clients the highest level of quality service while fostering an excellent work environment for our team members.

**Salary:** The estimated salary for this position is €15,000 - €18,000 per annum, depending on experience and qualifications.

**Job Description:**

We are seeking highly skilled Customer Support Agents to join our team in Lisbon, Portugal. As a Customer Support Agent, you will be responsible for providing top-notch service to our clients' customers, resolving their inquiries and issues in a timely and empathetic manner.

**Key Responsibilities:**

* Respond to inbound calls and customer inquiries in a professional and courteous manner

* Provide accurate and efficient solutions to customer complaints and issues

* Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database

* Troubleshoot customer issues through open questions, support documents, and system training

* Offer recommendations to common problems or frequently asked questions

**Requirements:**

* Fluency in English (C2 Level or Native)

* Typing Speed: 20 words per minute

* Availability to work in rotating shifts

* Good computer skills

* Excellent communication and listening skills

* Good time management skills

* Team spirit and flexibility

**What We Offer:**

* Competitive salary

* Meal vouchers

* Fixed-term, renewable employment contract

* Private health insurance after 6 months of contract signature (additionally to the standard insurance)

* Airport pick-up and administrative assistance with your registration in Portugal

* Reimbursement of your flight expenses

* Accommodation in one of our Client's company's shared apartments

* Free Portuguese lessons, sports activities and much more



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