IT Support Professional Lisbon Portugal

1 semana atrás


Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro
Opportunity for a Service Desk Agent

We are looking for an experienced Service Desk Agent to join our international team in Lisbon, Portugal.

Main Responsibilities:

• Manage and resolve technical incidents efficiently
• Categorize and prioritize tasks effectively
• Diagnose and resolve issues using problem-solving skills
• Communicate with customers throughout the incident lifecycle
• Handle service requests both in and out of policy
• Collaborate with colleagues to ensure seamless customer support

Requirements:

• Proficiency in Microsoft Office Suite and Windows operating systems
• Knowledge of mobile devices and mobile phone services
• Strong problem-solving skills and attention to detail
• Familiarity with ticketing and CMDB tools
• Understanding of networking protocols and concepts
• Ability to work under pressure and maintain a positive attitude
• Excellent communication and interpersonal skills

Language Requirements:

English is mandatory. French language skills are also required.

What We Offer:

• Competitive salary: €35,000 - €45,000 per year
• Opportunity for professional growth and recognition
• Comprehensive benefits package including health insurance and retirement plan
• Flexible working hours and remote work options
• Stability and job security in a well-established company

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