Technical Expertise in Enterprise IT Solutions
1 semana atrás
Job Overview
We are seeking a highly skilled Technical Support Engineer to join our team at Recruitment Direct. This role offers a fantastic opportunity to develop technical expertise, working on behalf of a prestigious IT company, and experience life in Lisbon.
About the Role
As a Technical Support Engineer, you will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction.
Your Responsibilities
- Provide exceptional technical support to Enterprise customers via phone and web-based channels
- Diagnose and resolve complex technical issues, working alongside other engineers and technical experts
- Collaborate closely with engineering and management teams to address critical service issues, implement fixes, and develop test cases
- Act as an advocate for the customer, escalating issues when necessary and ensuring solutions align with the company's Service Level Agreement (SLA) and customer expectations
Required Skills and Qualifications
To excel in this position, you will need:
- Expertise in Office 365
- Specifically, Exchange Online in an enterprise environment
- Strong foundational knowledge of networking, protocols, and authentication methods (e.g., Basic, Kerberos, NTLM)
- Proficiency in using PowerShell for task automation and troubleshooting
- Experience with Office 365 Directory Synchronization tools (DirSync), Microsoft Azure Active Directory Connect (AD Connect)
- Familiarity with DNS, including types of records, record creation, and troubleshooting DNS issues
- Ability to read and analyze network captures
- Understanding of FSMO roles, Active Directory Domains and Trusts, and Active Directory Sites and Services
Working Hours
Schedule: 40 hours per week (8 hours per day with an additional hour for lunch) following a rotational shift pattern. Shifts: Monday to Friday, from 8AM to 6PM.
Estimated Salary Range
€1300 - €1417 gross/month, depending on qualifications and experience. This job offer includes two salary options: Option 1, which comes with free accommodation (private room in a shared apartment), and Option 2, which does not include accommodation but offers a higher monthly salary.
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