Wine Industry Professional
2 semanas atrás
We are seeking a skilled Wine Industry Professional to join our team at Sitel. This is an exciting opportunity for individuals who are passionate about wine and customer service.
Company OverviewVivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Our unique wine shopping experience makes wine discovery and purchase fun.
Job DescriptionThis role involves providing support to app users and solving customer and supplier queries regarding purchasing and delivery tracking through written and phone communication. The ideal candidate will be responsible for offering solutions to customers to help them discover and buy wine in a fun, easy, and effortless way.
- Provide world-class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure, and feedback.
- Meet and exceed our service quality goals, compliance regulations, and productivity targets.
- Create amazing experiences that people value and we are proud of.
To succeed in this role, you will need to have:
- A native or proficient level of Danish (C2).
- An advanced level of English (at least C1) both verbal and written.
- Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills.
- Analytical and problem-solving skills with strong attention to detail.
- Desire to learn and advance, be a curious investigator, and problem solver.
- High-speed internet access and appropriate conditions for remote work #LI-Remote.
- Must hold EU citizenship or a valid work permit for Portugal.
- Be a local candidate or willing to relocate to Portugal.
We offer competitive wages, paid professional training, employee discounts, private healthcare and dental insurance (after six months of employment), growth opportunities through various development programs, fun and engaging company-wide initiatives, including our EverBetter wellness program, job stability, life-long skills and experience, and an excellent work culture.
The estimated salary for this role is approximately €40,000 - €60,000 per year, depending on experience.
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