Customer Service Representative
Há 5 dias
Job Overview
We are seeking a dedicated and experienced Customer Service Representative to join our team at Personalbüro U. Herrmann. This role is perfect for individuals who possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.
About the Role
This is an exciting opportunity to work in a dynamic environment where you will be responsible for handling customer inquiries, resolving issues, and providing personalized support. As a key member of our team, you will play a vital role in building long-lasting relationships with our clients, exceeding their expectations, and driving business growth.
Key Responsibilities
- Respond to customer inquiries via phone, addressing their current credit needs and new project inquiries.
- Analyze customer requirements to tailor interactions, enhance understanding, and provide suitable financing options.
- Develop a deep rapport with customers, fostering high-quality relationships within our Relational Excellence framework.
- Optimize each interaction by identifying commercial opportunities and delivering tailored solutions.
- Manage assigned files according to procedures and safety guidelines, demonstrating outstanding integrity.
Requirements and Qualifications
To succeed in this role, you will need:
- French C2 language proficiency.
- English B2 language proficiency.
Benefits
Our company offers a comprehensive benefits package, including:
- An attractive remuneration package based on experience, skills, and performance.
- Lifetime insurance coverage.
- A meal allowance and transport allowance.
- Private health insurance.
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