Customer Service Representative

Há 5 dias


Braga, Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

Job Overview

We are seeking a dedicated and experienced Customer Service Representative to join our team at Personalbüro U. Herrmann. This role is perfect for individuals who possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.

About the Role

This is an exciting opportunity to work in a dynamic environment where you will be responsible for handling customer inquiries, resolving issues, and providing personalized support. As a key member of our team, you will play a vital role in building long-lasting relationships with our clients, exceeding their expectations, and driving business growth.

Key Responsibilities

  • Respond to customer inquiries via phone, addressing their current credit needs and new project inquiries.
  • Analyze customer requirements to tailor interactions, enhance understanding, and provide suitable financing options.
  • Develop a deep rapport with customers, fostering high-quality relationships within our Relational Excellence framework.
  • Optimize each interaction by identifying commercial opportunities and delivering tailored solutions.
  • Manage assigned files according to procedures and safety guidelines, demonstrating outstanding integrity.

Requirements and Qualifications

To succeed in this role, you will need:

  • French C2 language proficiency.
  • English B2 language proficiency.

Benefits

Our company offers a comprehensive benefits package, including:

  • An attractive remuneration package based on experience, skills, and performance.
  • Lifetime insurance coverage.
  • A meal allowance and transport allowance.
  • Private health insurance.


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