Fleet Onboarding Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Emotion Tempo inteiro

Company Overview

We are a global technology company delivering comprehensive fleet management software for rental, leasing and mobility businesses worldwide. Our extensive experience in the industry assures you that our software is a key to business success.

Our scalable, safe and dynamic software is the global solution of choice for renting companies of any size. With presence in over 80 countries, supporting market leaders such as Volkswagen Financial Services, Europcar, and LeasePlan, we have proven to be a world class technology partner for mobility fleet management.

Job Description

We are looking for a Fleet Onboarding Specialist professional to ensure a top tier experience for our clients through a combination of strong knowledge of our solutions and problem solving skills.

The ideal candidate should be keen on technological solutions, display exceptional customer orientation skills and possess a go-getter mentality.

Main Responsibilities:

  • Helping customers complete their account setup and implementation: Through the extensive knowledge of our product, guide the clients towards the successful launch of our solutions.
  • E nsure a smooth adoption of our products: Remain vigilant of both technical and non-technical aspects of the first interactions between the customers and our products, and provide input to facilitate a polished experience.
  • Solve arising customer problems in a timely manner: Be on the lookout for any inconveniences that may appear during the first stages of usage of our products and provide solutions with critical speed.
  • Enhance user engagement with educational materials and contextual onboarding flows: Provide a tailored experience for each customer, ensuring the maximum adjustment between their specific needs and our software capabilities.
  • Collect and act on customer feedback: Remain aware of any inputs customers provide, and transform those inputs into bullet points to further enhance our operations where needed.

Required Skills and Qualifications:

  • 3+ years of experience in similar roles (Customer Onboarding, Client Onboarding, Customer Success, etc)
  • Experience in the mobility sector (eg. Car Rental) is highly desirable
  • Proficiency in English and French
  • Keen interest in technological solutions

Benefits:

  • Health insurance for yourself and any children under 18 (after 3 months of employment),
  • Gym Membership (after 3 months),
  • Coverflex Card,
  • Extra day of holiday on your birthday (if it falls on a working day),
  • Extra day of holiday for every 5 years of employment,
  • Volunteering/charity work allowance of 2 days per year,
  • Free coffee and fresh fruit at the office, as well as team lunch on the last Thursday of each month


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