IT Support Specialist
Há 2 dias
COFCO International is a leading global agri-business with a strong vision and positive company culture. Our focus is on being a leader in the global grains, oilseeds and sugar supply chains. We provide essential food products to the world in a responsible manner.
Job OverviewWe are seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our Service Desk and providing first- and second-level technical support to our global users.
Key Responsibilities- Act as the primary point of contact for internal end-users and take ownership of technical issues while interacting and escalating with technology towers and external vendors;
- Take responsibility for user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner;
- Provide technical support for scoped technologies including Windows 10 Enterprise, Windows Server 2008/2012, Citrix XenApp, Exchange, Active Directory, Microsoft 365 Suite, and Azure;
- Solve complex network, PC/server hardware, and OS issues;
- Deliver operational tasks on incident, request, problem, and change management processes;
- Perform systems monitoring and testing as required;
- Ensure adherence to appropriate standards and follow the ITSM Incident, Request, Problem, Change, Asset, and Knowledge Management processes;
- Collaborate with architecture and operations teams to ensure solution compatibility with company standards;
- Identify, screen, and evaluate new solution opportunities to address unmet IT operational needs;
- Maintain computer networks for security issues;
- Investigate and resolve network and other communications incidents following NOC runbooks;
- Investigate and resolve security breaches and other cyber security incidents following SOC runbooks;
- Implement security measures and operate software to protect systems and information infrastructure;
- Document security breaches and assess the damage they cause following security runbooks;
- Mitigate detected vulnerabilities to maintain a high-security standard;
- Stay current on IT security trends and news;
- Follow company-wide best practices for IT security;
- Support end-user installs and troubleshooting of security software;
- Escalate unresolved technical and security issues to appropriate internal teams;
- Document technical knowledge in the ITSM (ServiceNow) tool;
- Recommend process improvements and implement new/revised solutions according to established standards;
- Participate in research and pursuit of new IT operational solutions and evaluate the applicability and usefulness of current processes and solutions.
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