IT Support Specialist

Há 2 dias


Porto, Porto, Portugal Phiture Tempo inteiro

COFCO International is a leading global agri-business with a strong vision and positive company culture. Our focus is on being a leader in the global grains, oilseeds and sugar supply chains. We provide essential food products to the world in a responsible manner.

Job Overview

We are seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our Service Desk and providing first- and second-level technical support to our global users.

Key Responsibilities
  • Act as the primary point of contact for internal end-users and take ownership of technical issues while interacting and escalating with technology towers and external vendors;
  • Take responsibility for user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner;
  • Provide technical support for scoped technologies including Windows 10 Enterprise, Windows Server 2008/2012, Citrix XenApp, Exchange, Active Directory, Microsoft 365 Suite, and Azure;
  • Solve complex network, PC/server hardware, and OS issues;
  • Deliver operational tasks on incident, request, problem, and change management processes;
  • Perform systems monitoring and testing as required;
  • Ensure adherence to appropriate standards and follow the ITSM Incident, Request, Problem, Change, Asset, and Knowledge Management processes;
  • Collaborate with architecture and operations teams to ensure solution compatibility with company standards;
  • Identify, screen, and evaluate new solution opportunities to address unmet IT operational needs;
  • Maintain computer networks for security issues;
  • Investigate and resolve network and other communications incidents following NOC runbooks;
  • Investigate and resolve security breaches and other cyber security incidents following SOC runbooks;
  • Implement security measures and operate software to protect systems and information infrastructure;
  • Document security breaches and assess the damage they cause following security runbooks;
  • Mitigate detected vulnerabilities to maintain a high-security standard;
  • Stay current on IT security trends and news;
  • Follow company-wide best practices for IT security;
  • Support end-user installs and troubleshooting of security software;
  • Escalate unresolved technical and security issues to appropriate internal teams;
  • Document technical knowledge in the ITSM (ServiceNow) tool;
  • Recommend process improvements and implement new/revised solutions according to established standards;
  • Participate in research and pursuit of new IT operational solutions and evaluate the applicability and usefulness of current processes and solutions.


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