IT Support Specialist

Há 4 dias


Porto, Porto, Portugal IVY Partners Tempo inteiro
Job Description

We are seeking an experienced IT Support Specialist to join our team at IVY Partners. As a key member of our technical staff, you will be responsible for providing primary 1st and 2nd line technical support for Software / Hardware related Incidents and Service Requests.

Your tasks will include:

  • Providing technical assistance to users via phone, email, or in-person.
  • Accurately logging incidents and ensuring all relevant data is captured.
  • Updating tickets logged and managing the ticket assigned to your group.
  • Proactively keeping users informed on incident/request status and progress.
  • Escalating incidents to the relevant resolver group where first contact fix is not possible.
About You

To succeed in this role, you will need:

  • Strong communication skills.
  • A natural problem solver with an out-of-the-box thinking approach.
  • Previous experience in an IT support environment and in a similar role.
  • Experience in the following areas:
    • Windows Operating Systems.
    • Application troubleshooting (Teams, Outlook, Word, SharePoint, OneDrive, etc).
    • Hardware troubleshooting (desktops and laptops).
    • Networking.
    • Remote Support.
    • An understanding of the ITIL framework and experience working with SLAs.
    • Managing the Windows Workstations Environment (Windows 10, 11, and Server as preferential).
    • Applications installation/deployment.
    • Users and computers management (Active Directory and Microsoft Endpoint Manager).
    • Network cable patching, Layer two network configuration experience.


  • Porto, Porto, Portugal Decskill Tempo inteiro

    Job OverviewWe are seeking a highly skilled and motivated IT User Support professional to join our team at Decskill. As an IT User Support specialist, you will play a key role in providing exceptional customer service and technical support to our clients.


  • Porto, Porto, Portugal TN Portugal Tempo inteiro

    Job OverviewWe are seeking a skilled IT Support Specialist to join our team at GKN Automotive in Portugal. The successful candidate will be responsible for providing high-quality support and maintaining customer satisfaction through a single point of contact.


  • Porto, Porto, Portugal TN Portugal Tempo inteiro

    GKN Automotive, the market leader in conventional and electrified drive systems, is seeking an IT Support Specialist to join its team. As a key member of our IT department, you will be responsible for providing high-quality support to employees and ensuring the smooth operation of our IT systems.Job DescriptionProvide Level 1 support for all IT issues,...

  • It Support

    Há 5 dias


    Porto, Porto, Portugal Primeit Tempo inteiro

    2 weeks ago Be among the first 25 applicantsDirect message the job poster from PrimeITSeniority levelMid-Senior levelEmployment typeFull-timeJob functionConsultingIndustries: IT Services and IT ConsultingGet notified about new Information Technology Support Specialist jobs in Porto, Portugal.IT Systems Support Professional - Tier 1#J-18808-Ljbffr


  • Porto, Porto, Portugal Alter Solutions Group Tempo inteiro

    Alter Solutions Group is an IT Consultancy Company, promoting Digital Transformation as part of the Alter Solutions Group. Established in 2006, we have a global presence with over 120 clients and a team of more than 500 professionals across various industries such as banking, insurance, transportation, aviation, energy, and telecom. Our Nearshore IT center...

  • IT Support Specialist

    Há 23 horas


    Porto, Porto, Portugal Primeit Tempo inteiro

    **Company Overview:**PrimeIT is a leading international company with over 18 years of experience delivering innovative solutions in various services, including Team Extension, Managed Services, Custom Software, and Nearshore.We operate in three main sectors: IT, Telecom & Engineering, with a team of over 2350 professionals involved in the development of...

  • IT Support Specialist

    Há 23 horas


    Porto, Porto, Portugal Phiture Tempo inteiro

    We are seeking a highly skilled and customer-focused IT Support Specialist to join our team in Porto. As a key member, you will play a critical role in ensuring smooth operation, providing exceptional technical support to our users, and driving continuous improvement.Suppose you're a customer-focused, analytical, and proactive problem-solver with a passion...

  • IT Support Specialist

    1 dia atrás


    Porto, Porto, Portugal Phiture Tempo inteiro

    COFCO International is a leading global agri-business with a strong vision and positive company culture. Our focus is on being a leader in the global grains, oilseeds and sugar supply chains. We provide essential food products to the world in a responsible manner.Job OverviewWe are seeking a skilled IT Support Specialist to join our team. The successful...


  • Porto, Porto, Portugal Decskill Tempo inteiro

    At Decskill, we deliver value through knowledge and talent by fostering a culture of excellence. Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value. We empower our people to confront the challenges of digital transformation and create value for our clients and ecosystem.We are looking for an IT...


  • Porto, Porto, Portugal Kcs It Tempo inteiro

    Company OverviewKCS IT is a consultancy company in the field of Information Technology and Services, founded in 2008. Our mission is to create value for our clients through three main areas: Consulting, Technology, and Training.Job DescriptionWe are looking for a Technical Support professional based in Porto to join our team. As a Technical Support...


  • Porto, Porto, Portugal KCS iT Tempo inteiro

    About the RoleThe Senior Application Support Specialist will play a critical role in ensuring the stability and performance of our banking applications and underlying systems. This is a challenging and rewarding position that requires a high level of technical expertise and excellent problem-solving skills.As a member of our IT infrastructure team, you will...


  • Porto, Porto, Portugal COFCO International Tempo inteiro

    Job OverviewCandidate sought for a skilled IT Support Specialist to join our global team. In this role, you will be responsible for ensuring the smooth operation of our service desk and providing 1st and 2nd level support to users worldwide.Key Responsibilities:As a key point of contact, you will own technical issues while interacting with technology towers...


  • Porto, Porto, Portugal Kcs It Tempo inteiro

    About KCS ITKCS IT is a renowned consulting company in the Information Technology sector, dedicated to providing innovative solutions through Consulting, Outsourcing, Innovation, and Training. With a strong focus on talent development, we continue to expand our presence in Portugal and beyond.About the RoleWe are looking for a seasoned SRE Specialist to join...


  • Porto, Porto, Portugal KCS iT Tempo inteiro

    About the RoleWe are looking for an experienced Senior Application Support Specialist to join our team in Porto. The ideal candidate will have at least 3 years of experience in similar roles, with a strong understanding of Linux and Windows environments.The successful candidate will be responsible for effectively managing and solving production incidents, as...


  • Porto, Porto, Portugal KCS iT Tempo inteiro

    Job OverviewWe are seeking a highly skilled Senior Application Support Specialist to join our team. This role involves providing technical support and maintenance for our applications, ensuring they run smoothly and efficiently.The successful candidate will have a strong background in IT infrastructure, with experience in managing and troubleshooting...


  • Porto, Porto, Portugal Decskill Tempo inteiro

    At Decskill, our mission is to deliver value through knowledge and talent. We achieve this by fostering a culture of excellence and investing in the development and well-being of our people.We are seeking an experienced IT Technical Support Specialist to join us on a support project. The ideal candidate will have a proven track record of providing technical...


  • Porto, Porto, Portugal TN Portugal Tempo inteiro

    Job OverviewGKN Automotive is a leading provider of conventional, all-wheel and electrified drive systems and solutions. Our global footprint enables us to design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.The Service Desk Engineer will be the primary point of contact for all...

  • IT Support Engineer

    Há 6 dias


    Porto, Porto, Portugal Decskill Tempo inteiro

    Our MissionAt Decskill, we believe that our people are key to our success. We empower our team to confront digital transformation challenges and create value for our clients and ecosystem.Job DescriptionThe Application Support specialist will be responsible for managing critical incidents, coordinating with technical experts, and driving changes. They will...


  • Porto, Porto, Portugal Decskill Tempo inteiro

    About DecskillDecskill is a leading IT Consulting Company founded in 2014. We prioritize our people and strive to deliver value through knowledge and talent. Our culture of excellence fosters a collaborative environment where we invest in the development and well-being of our professionals.We operate across three core areas: Decskill Talent, Decskill Boost,...


  • Porto, Porto, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro

    About DecskillDecskill is an IT Consulting Company founded in 2014, prioritizing its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, fostering a culture of excellence and investing in the development and well-being of our team.We operate across three core areas: Decskill Talent, empowering our team to drive...