IT Technical Support Specialist
Há 3 dias
At Decskill, our mission is to deliver value through knowledge and talent. We achieve this by fostering a culture of excellence and investing in the development and well-being of our people.
We are seeking an experienced IT Technical Support Specialist to join us on a support project. The ideal candidate will have a proven track record of providing technical support in a distributed environment.
Key Responsibilities:
- Provide Level 2/3 technical support to users across various technologies.
- Troubleshoot and resolve complex technical issues related to batch scheduling, distributed web and client-server architectures, Oracle databases, and Unix and Windows scripting.
- Effectively communicate technical information and solutions to both technical and non-technical users.
- Proactively identify and resolve potential problems before they impact users.
- Collaborate effectively with other technical teams to resolve complex issues.
- Contribute to the continuous improvement of support processes and documentation.
Requirements:
- Fluency in French (written and spoken) is mandatory.
- Proven experience (3+ years preferred) providing technical support in a distributed environment.
- Expertise in batch scheduling using Control-M.
- Strong understanding of distributed web and client-server architectures.
- Advanced SQL skills and experience working with Oracle databases.
- Proficiency in Unix and Windows scripting.
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