IT Technical Support Specialist

Há 3 dias


Porto, Porto, Portugal Decskill Tempo inteiro

At Decskill, our mission is to deliver value through knowledge and talent. We achieve this by fostering a culture of excellence and investing in the development and well-being of our people.

We are seeking an experienced IT Technical Support Specialist to join us on a support project. The ideal candidate will have a proven track record of providing technical support in a distributed environment.

Key Responsibilities:

  • Provide Level 2/3 technical support to users across various technologies.
  • Troubleshoot and resolve complex technical issues related to batch scheduling, distributed web and client-server architectures, Oracle databases, and Unix and Windows scripting.
  • Effectively communicate technical information and solutions to both technical and non-technical users.
  • Proactively identify and resolve potential problems before they impact users.
  • Collaborate effectively with other technical teams to resolve complex issues.
  • Contribute to the continuous improvement of support processes and documentation.

Requirements:

  • Fluency in French (written and spoken) is mandatory.
  • Proven experience (3+ years preferred) providing technical support in a distributed environment.
  • Expertise in batch scheduling using Control-M.
  • Strong understanding of distributed web and client-server architectures.
  • Advanced SQL skills and experience working with Oracle databases.
  • Proficiency in Unix and Windows scripting.


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