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Senior SAP Cloud Expert
Há 1 mês
About the Role
We're seeking a highly skilled SAP Cloud for Customer Consultant to join our team at Buscojobs Portugal.
Key Responsibilities:
- Lead the configuration and customization of SAP Cloud for Customer solutions to meet customer requirements.
- Engage directly with customers to gather and analyze business needs, developing and designing tailored SAP Cloud for Customer solutions.
- Manage key project deliverables, including testing, troubleshooting, support and review of implementations to ensure quality outcomes.
- Provide ongoing support and guidance to customers, ensuring smooth adoption and use of SAP Cloud for Customer solutions.
- Mentor and support junior team members, sharing knowledge and promoting best practices within the team.
- Collaborate with cross-functional teams and deliver results on complex CX projects.
- Take ownership of project presentations, and lead customer workshops.
- Proactively identify and implement improvements to processes and workflows, enhancing SAP Cloud for Customer system efficiency leading towards customer satisfaction.
Expected Contributions:
- Develop and execution of strategic CX projects, ensuring alignment with customer business goals and timelines.
- Take ownership of configuring, develop advanced features and customizing SAP Cloud for Customer to meet customer requirements.
- Analyze customer feedback, system usage, and market trends to suggest enhancements that drive optimal performance and user experience.
- Proactively address project risks and challenges, ensuring timely and successful delivery of customer solutions.
- Ensure seamless integration with other SAP systems and third-party applications, working closely with technical teams.
What You'll Bring:
- 2-5 years of experience working with SAP Cloud for Customer (C4C) or similar CRM/ERP solutions, with hands-on experience in system configuration and customization.
- Ability to analyze customer needs and translate them into SAP Cloud for Customer deliverables.
- Strong knowledge of cloud technologies, SAP CX solutions, and the latest industry trends.
- Excellent problem-solving skills, with a strategic mindset and a commitment to delivering innovative solutions.
Benefits:
You will receive a competitive salary of approximately €80,000 - €110,000 per year, depending on your level of experience. We also offer a range of benefits, including a comprehensive health insurance package, a generous pension scheme, and a professional development program.
