SAP Cloud Expert
Há 6 dias
Company Overview: At SAP, we foster a collaborative and inclusive environment where our employees can thrive. Our company culture is centered around helping the world run better by focusing on innovation, learning, and development.
Job Description: We are seeking an experienced SAP Cloud for Customer (C4C) Consultant to join our SAP Customer Experience team. This role offers an excellent opportunity for professionals with foundational SAP experience to further develop their expertise by delivering impactful solutions for clients in a dynamic and fast-paced environment.
Key Responsibilities:
- Configure and customize SAP Cloud for Customer solutions to meet customer requirements
- Engage directly with customers to gather and analyze business needs, developing and designing tailored SAP Cloud for Customer solutions
- Manage key project deliverables, including testing, troubleshooting, support, and review of implementations to ensure quality outcomes
- Provide ongoing support and guidance to customers, ensuring smooth adoption and use of SAP Cloud for Customer solutions
- Mentor and support junior team members, sharing knowledge and promoting best practices within the team
- Collaborate with cross-functional teams and deliver results on complex CX projects
- Take ownership of project presentations and lead customer workshops
- Proactively identify and implement improvements to processes and workflows, enhancing SAP Cloud for Customer system efficiency leading towards customer satisfaction
Expected Contributions:
- Develop and execute strategic CX projects, ensuring alignment with customer business goals and timelines
- Take ownership of configuring, developing advanced features, and customizing SAP Cloud for Customer to meet customer requirements
- Analyze customer feedback, system usage, and market trends to suggest enhancements that drive optimal performance and user experience
- Proactively address project risks and challenges, ensuring timely and successful delivery of customer solutions
- Ensure seamless integration with other SAP systems and third-party applications, working closely with technical teams
Requirements:
- 2-5 years of experience working with SAP Cloud for Customer (C4C) or similar CRM/ERP solutions, with hands-on experience in system configuration and customization
- Ability to analyze customer needs and translate them into SAP Cloud for Customer deliverables
- Strong knowledge of cloud technologies, SAP CX solutions, and the latest industry trends
Salary: $120,000 - $150,000 per year, depending on location and experience.
Location: Remote or On-Site at SAP headquarters.
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