IT Service Delivery Specialist
Há 1 mês
Are you a motivated professional with a passion for IT and a drive to deliver exceptional results? We are seeking an experienced IT Delivery Specialist to join our team at Linde Portugal. As an IT Delivery Specialist, you will be responsible for implementing and adhering to our Delivery Services vision, which includes ITSM processes, tools, KPIs, and other guiding principles and standards.
About the Role:
This is a full-time position based on an unlimited contract, offering a competitive salary of €60,000 per annum, plus benefits. The standard weekly working hours will be from 09:00 hrs till 18:00 hrs. Our ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field and at least 5 years of experience in IT Delivery.
About You:
- You possess a genuine passion for IT and the ambition to drive positive change.
- You have a track record of being able to execute improvements, as reflected by your past accomplishments.
- You are a self-motivated and well-organized professional that can work autonomously.
- You have strong communication skills and the ability to cooperate effectively with others in a virtual team setting.
- You are fluent in English and familiar with international work environments.
Responsibilities:
Assess service needs and collaborate with other teams to support the implementation of service improvements.
Maintain regular and effective communication with all stakeholders, including service providers and recipients.
Develop change management strategies, facilitate communication, and lead a strategic plan for IT Service Delivery.
Monitor and review Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underlying Contracts (UCs).
Drive continuous service improvement activities that maintain quality, improve performance, and maximize customer satisfaction.
Participate in digitalization and task automation processes, contributing to the company's evolution towards digital transformation.
Benefits:
- A safe workplace with high safety standards.
- A true commitment from our managers to safety.
- The opportunity to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live.
About Us:
We identify ourselves with our products, either working for the technical or medical gases business. At Linde, we care about our customers and high-quality products, but most importantly about our employees.
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