Global Customer Service Representative in Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Company Overview


Cross Border Talents is a leading organization that connects top talent with global opportunities. We offer a dynamic and collaborative work environment that fosters growth and development.



Job Description:


We are seeking an experienced Danish-speaking customer support professional to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and chat in Danish.



Key Responsibilities:



  • Respond to customer inquiries in a timely and professional manner, ensuring that all concerns are addressed effectively and efficiently.


  • Provide accurate information about products, services, and policies to customers.


  • Troubleshoot and resolve customer issues using your problem-solving skills and expertise.


  • Maintain detailed records of customer interactions and feedback in our systems.


  • Collaborate with team members to enhance service delivery and customer satisfaction.


  • Participate in ongoing training and development programs to improve your skills and knowledge.




Requirements:



  • You must be a native Danish speaker with strong communication skills.


  • Proficiency in English (B2 level or higher) is preferred.


  • Previous experience in customer service or support is a plus.


  • Excellent problem-solving abilities and a customer-focused mindset.


  • Ability to work both independently and as part of a team.


  • Proficient in using computer systems and software applications.




What We Offer:



  • A competitive salary of €35,000 - €45,000 per year, depending on experience.


  • Comprehensive training and ongoing support to help you excel in your role.


  • Opportunities for career advancement within the organization.


  • A dynamic and collaborative work environment in Lisbon.




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