Global Customer Service Representative

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are seeking a highly skilled Global Customer Service Representative to join our team at Cross Border Talents in Lisbon, Portugal. As a representative of our company, you will be the first point of contact for our clients, providing top-notch customer support and ensuring their satisfaction with our services.

The ideal candidate will have excellent communication skills, both written and verbal, as well as the ability to work effectively in a fast-paced environment. Fluency in Arabic is essential, with a strong command of English also required. Proficiency in typing is necessary, with a minimum speed of 25 words per minute.

In this role, you will be responsible for handling customer inquiries through various digital platforms, including email, online chat, phone, and social media. You will provide timely and empathetic responses, resolving customer service issues and maintaining accurate data input on the customer services database.

You will also be expected to troubleshoot using open questions, support documents, and system training, offering recommendations to common problems or frequently asked questions. A good understanding of the customer's perspective and the ability to adapt to changing situations are key qualities we seek in our candidates.

To succeed in this position, you must possess excellent listening and empathy skills, as well as the ability to work effectively in a team environment. Good time management skills and flexibility are also essential, as you will be working in rotating shifts.

In return for your hard work and dedication, we offer a competitive salary, meal vouchers, and a fixed-term renewable employment contract. After six months of contract signature, you will also be entitled to private health insurance. We strive to maintain a positive and inclusive work environment, which includes sports activities and other benefits.

Our client is a global leader and one of the biggest companies in Portugal, offering a unique opportunity to work with prestigious worldwide brands. If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.



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