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Customer Service Representative for Global Brand
2 meses atrás
Buscojobs Portugal is seeking a highly skilled Customer Service Representative to support the activities of one of the top BPO companies in Lisbon. As a representative of this global leader and one of the biggest companies in Portugal, you will be responsible for offering the best quality service to their customers while working with prestigious worldwide brands.
Your Mission- Support customer activities by providing exceptional service to clients from diverse backgrounds;
- Work closely with the team to resolve customer service issues in a timely and empathetic manner;
- Maintain accurate records of consumer inquiries, questions, and feedback on the customer services database;
- Troubleshoot complex problems using open-ended questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions;
To succeed in this role, you must have:
- A valid EU citizenship or work permit for Portugal;
- Fluency in Japanese (C1/C2 Level or Native);
- Good knowledge of English (B2 level);
- Typing speed: 25 words per minute;
- Availability to work in rotating shifts;
- Good computer skills;
- Previous experience or contact with clients;
- Excellent communication and listening skills;
- Good time management skills;
- Team spirit and flexibility.
We offer a competitive salary, meal vouchers, fixed-term, renewable employment contract, private health insurance after 6 months of contract signature, sports activities, and much more
Estimated Salary: €35,000 - €45,000 per annum