Senior Customer Service Representative
3 semanas atrás
**Company Overview**
Smart-Recruitments is a leading recruitment agency that helps top global brands find the best talent. We are currently looking for a Senior Customer Service Representative with excellent communication skills and fluency in French to join our team in Lisbon.
**Job Summary**
This role involves communicating with customers via phone, chat, and email, resolving cases efficiently, and maintaining customer satisfaction while representing a major brand. You will work towards achieving targets set by both the client and the company.
**What You Will Do**
- Communicate with customers via phone, chat, and email
- Monitor and resolve cases efficiently to ensure quick resolution
- Maintain customer satisfaction while representing a major brand
- Develop and sustain strong, professional relationships with partners, always showing empathy
- Work towards achieving targets set by both the client and the company
**Requirements**
- Fluency in French
- Proficient English communication skills
- Strong communication, interpersonal, and problem-solving abilities
- Basic computer knowledge and technical skills
- Ability to multitask effectively
- Team-oriented with the ability to thrive in a fast-paced, energetic environment
**Salary and Benefits**
We offer a competitive monthly salary of **€2,500** and comprehensive relocation support to Portugal, including health benefits and various other discounts. Full training provided by certified instructors is also included.
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