Senior Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro

**Company Overview**

Smart-Recruitments is a leading recruitment agency that helps top global brands find the best talent. We are currently looking for a Senior Customer Service Representative with excellent communication skills and fluency in French to join our team in Lisbon.

**Job Summary**

This role involves communicating with customers via phone, chat, and email, resolving cases efficiently, and maintaining customer satisfaction while representing a major brand. You will work towards achieving targets set by both the client and the company.

**What You Will Do**

- Communicate with customers via phone, chat, and email

- Monitor and resolve cases efficiently to ensure quick resolution

- Maintain customer satisfaction while representing a major brand

- Develop and sustain strong, professional relationships with partners, always showing empathy

- Work towards achieving targets set by both the client and the company

**Requirements**

- Fluency in French

- Proficient English communication skills

- Strong communication, interpersonal, and problem-solving abilities

- Basic computer knowledge and technical skills

- Ability to multitask effectively

- Team-oriented with the ability to thrive in a fast-paced, energetic environment

**Salary and Benefits**

We offer a competitive monthly salary of **€2,500** and comprehensive relocation support to Portugal, including health benefits and various other discounts. Full training provided by certified instructors is also included.



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