Senior Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

**About the Job:**

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team in Braga/Porto Lisboa, Portugal. This is an exciting opportunity for a motivated individual to provide exceptional customer service to our clients while working in a dynamic and fast-paced environment.

**Job Summary:**

The successful candidate will be responsible for responding promptly to customer inquiries and concerns via phone, email, or chat, resolving issues efficiently, and maintaining accurate records of customer interactions and transactions. They will also provide up-to-date product and service information to customers and collaborate with other departments to resolve customer issues and concerns.

**Responsibilities:**

  • Respond promptly to customer inquiries and concerns via phone, email, or chat
  • Resolve customer issues and complaints effectively and efficiently
  • Maintain accurate records of customer interactions and transactions
  • Provide up-to-date product and service information to customers
  • Collaborate with other departments to resolve customer issues and concerns

**Requirements:**

  • Native or near native level of German
  • Fluent in English (minimum C1 level, oral validation will be conducted)
  • Excellent communication and argumentation skills

**Benefits:**

  • Relocation package on offer if coming from abroad
  • A competitive salary range of €20,000 - €30,000 per year

**About Us:**

We are Buscojobs Portugal, a leading job search platform dedicated to connecting top talent with innovative companies. We strive to create a positive and inclusive work environment that fosters growth and success for all our employees.



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