Senior Customer Service Representative

Há 6 dias


Lisboa, Lisboa, Portugal Sidul Açúcares Tempo inteiro

Company Overview

Sidul Açúcares, a leading global sugar producer, is dedicated to providing quality service and products to our customers. For over 100 years, we have taken pride in making life a little sweeter.

Job Description:

We are seeking an experienced Senior Customer Service Representative to join our team in the Americas region. As a key member of our customer service department, you will be responsible for delivering exceptional customer experience, resolving customer inquiries, and maintaining strong relationships with internal and external stakeholders.

Key Responsibilities:

  • Customer Communication: Respond to customer inquiries via email, phone, or in-person, ensuring timely and accurate resolution of issues.
  • Order Management: Manage orders from receipt to fulfillment, ensuring seamless communication with customers, sales teams, and internal departments.
  • Supply Chain Collaboration: Work closely with supply chain colleagues to identify opportunities for process improvements and optimize order capture and delivery.
  • Proactive Support: Provide proactive support to customers, including education on company policies, lead times, MOQs, product information, and delivery dates.
  • Stock Management: Analyze stock levels in Spanish warehouses and provide Stock Transfer Orders to guarantee target-stock.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction, efficiency, and cost-effectiveness.

Requirements:

  • Experience: At least [2-3] years of customer service experience in a demanding environment, preferably in the FMCG industry.
  • Education: High school level educational qualification or equivalent.
  • Languages: Proficient in English and Spanish, with excellent verbal and written communication skills.
  • Skills: SAP knowledge, computer literacy, good Excel skills, and ability to learn quickly.

Estimated Salary: $55,000 - $65,000 per annum, depending on experience and qualifications.



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