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Senior Customer Experience Representative
Há 1 mês
We're seeking an experienced and passionate individual to join our team as a Senior Customer Experience Representative in Portugal (Remote). As a key member of our operations team, you will play a crucial role in ensuring performance goals are met across all operations.
About the Role:- Ensure operational excellence by meeting high targets regarding quality, efficiency, and customer journey improvement.
- Provide account and application support to customers via phone and/or chat, addressing inquiries and concerns related to software functionality.
- Offer technical support and troubleshooting for system configurations and network settings.
Your Qualifications:
- A high level of Portuguese and English proficiency (oral and written).
- Passion for the entertainment and media industry.
- Excellent communication skills combined with empathy and team spirit.
- Familiarity with digital streaming services and devices.
- A positive and can-do attitude.
We offer a competitive salary, ranging from €25,000 to €40,000 per year, depending on experience and qualifications. Additionally, you'll enjoy:
- Full-time contracts with indefinite duration.
- Competitive performance bonuses.
- Remote work opportunities in Portugal.
- Bring-a-friend referral bonus opportunities.
- Comprehensive training programs, including language classes.
Career Growth and Development:
We prioritize employee growth and development, offering specialized courses and career advancement opportunities within our organization. Our goal is to empower you to achieve your full potential.
If you're looking for a challenging and rewarding role that aligns with your passion for delivering exceptional customer experiences, apply today. We look forward to welcoming you to our team.
