Senior Team Lead
3 semanas atrás
We are seeking an experienced Senior Team Lead to join our dynamic team in Porto, Portugal. As a Senior Team Lead - Customer Experience, you will be responsible for leading and developing a team of 15 Customer Service Representatives to achieve top performance.
About the RoleThe ideal candidate will have a minimum of 2 years in customer experience management or a related industry, with a higher education degree essential. You will be native/fluent in Greek and proficient in English, with strong interpersonal, coaching, and mentoring abilities.
Key Responsibilities:- Lead and develop a team of 15 Customer Service Representatives to achieve top performance.
- Actively manage the team using company systems, and conduct performance analyses to drive continuous improvement.
- Monitor CSR interactions to meet client requirements, offering coaching and real-time transaction support.
- Host team meetings to foster innovation, collaboration, and performance enhancement.
- Ensure your team meets service levels across multiple channels including calls, chats, and emails.
We offer a competitive salary based on your skills and experience, ranging from €45,000 to €65,000 per annum, depending on qualifications. In addition, we provide professional growth opportunities with training in coaching and project management.
Requirements:- Native/fluent in Greek and proficient in English.
- Minimum of 2 years in customer experience management or a related industry.
- A higher education degree is essential.
- Experience with Microsoft Office Suite, project tools, and team management skills.
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