Senior Team Lead Portugal
3 semanas atrás
Overview
Teleperformance Portugal is one of the leading companies in Europe, recognized for being a great place to work. With over 12,000 employees from diverse nationalities and providing services in 35 languages, our team embodies a multicultural and highly skilled environment.
About the Role
The estimated annual salary for this position ranges between €45,000 to €65,000 based on industry standards and location. We are seeking a Senior Team Lead to join our team in Lisbon, Portugal.
Job Responsibilities
- Lead and motivate a team of employees to meet and exceed personal targets and team Service Level Agreements (SLAs).
- Communicate effectively with team members and stakeholders within the organization.
- Conduct regular one-to-one meetings, team meetings, and performance reviews to ensure employee development and growth.
- Monitor and manage staffing, capacity, and work distribution to optimize productivity, efficiency, and workflow management.
- Act as the first point of contact for team-related issues and challenges, including attendance management and HR policy implementation.
- Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives.
- Identify market trends and insights and proactively communicate them to the team.
- Implement risk mitigation measures to ensure business continuity.
- Document processes, implement changes, and manage updates within the lines of business.
- Provide regular and ad-hoc reporting to management teams.
Requirements
- Fluency in written and spoken English is essential for this role.
- A Higher Education Degree is preferred.
- Google Workspace management skills are required.
- Excellent written and verbal communication skills with the ability to deliver clear messages.
- Strong attention to detail to ensure information accuracy.
About Us
We offer a dynamic and multicultural work environment, along with a wide range of integrated omnichannel solutions, cutting-edge technology, and high security standards. Whoever you are, wherever you are from, we invite you to find your place at Teleperformance Portugal.
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