Senior Team Lead Portugal

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Overview

Teleperformance Portugal is one of the leading companies in Europe, recognized for being a great place to work. With over 12,000 employees from diverse nationalities and providing services in 35 languages, our team embodies a multicultural and highly skilled environment.

About the Role

The estimated annual salary for this position ranges between €45,000 to €65,000 based on industry standards and location. We are seeking a Senior Team Lead to join our team in Lisbon, Portugal.

Job Responsibilities

  • Lead and motivate a team of employees to meet and exceed personal targets and team Service Level Agreements (SLAs).
  • Communicate effectively with team members and stakeholders within the organization.
  • Conduct regular one-to-one meetings, team meetings, and performance reviews to ensure employee development and growth.
  • Monitor and manage staffing, capacity, and work distribution to optimize productivity, efficiency, and workflow management.
  • Act as the first point of contact for team-related issues and challenges, including attendance management and HR policy implementation.
  • Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives.
  • Identify market trends and insights and proactively communicate them to the team.
  • Implement risk mitigation measures to ensure business continuity.
  • Document processes, implement changes, and manage updates within the lines of business.
  • Provide regular and ad-hoc reporting to management teams.

Requirements

  • Fluency in written and spoken English is essential for this role.
  • A Higher Education Degree is preferred.
  • Google Workspace management skills are required.
  • Excellent written and verbal communication skills with the ability to deliver clear messages.
  • Strong attention to detail to ensure information accuracy.

About Us

We offer a dynamic and multicultural work environment, along with a wide range of integrated omnichannel solutions, cutting-edge technology, and high security standards. Whoever you are, wherever you are from, we invite you to find your place at Teleperformance Portugal.


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