Senior Team Lead
Há 1 mês
At Teleperformance Portugal, we are committed to excellence in customer experience and employee satisfaction. As a Senior Team Lead, you will play a vital role in driving team success and exceeding performance targets.
About the RoleThe ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for mentoring and guiding team members. Your primary responsibility will be to lead and motivate employees across locations to meet and exceed personal targets and team Service Level Agreements (SLAs).
Key Responsibilities- Lead and motivate employees to achieve exceptional results
- Communicate effectively with team members and stakeholders within the business
- Conduct regular one-to-ones, team meetings, and performance reviews
- Monitor and manage staffing, capacity, and work distribution to ensure optimum productivity and efficiency
- Act as the first point of contact for team-related issues and challenges
- Encourage and promote employee wellbeing through participation in wellness activities and initiatives
- Proactively identify and communicate market trends and insights
- Identify risks and implement mitigation measures
- Document processes, implement changes, and manage lines of business
- Provide regular and ad-hoc reporting to management teams
- Fluency in written and spoken English is essential for this role
- Higher Education Degree (preferential)
- Google Workspace management skills
- Excellent written and verbal communication skills with the ability to deliver clear messages
- Strong attention to detail to ensure information is complete and accurate
We offer an exciting opportunity to work with a dynamic leading multinational company. You will have the chance to collaborate with leaders in various industries and invest in your personal development. Our benefits package includes:
- A competitive salary: €35,000 - €45,000 per annum (dependent on experience)
- Investment in training and personal development
- Modern, centrally located buildings with canteen facilities and excellent public transportation connections
- Health Insurance
- Free language courses, sport activities, and organized events
- Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit
Teleperformance Portugal is one of the 25 best companies to work for in Europe, recognized by the Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team, providing services in 35 languages to over 12,000 employees from 111 nationalities. Join us and find your place at Teleperformance Portugal
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