Senior Team Lead

1 semana atrás


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

About the Role

">Salary: 45,000 - 60,000€ per annum.

As a Senior Team Lead at Teleperformance Portugal, you will be responsible for leading and motivating employees across locations to meet and exceed personal targets and team SLA's. You will communicate effectively with team members and stakeholders within the business, conduct regular one-to-ones, team meetings, and performance reviews. Your role will involve monitoring and managing staffing, capacity, and work distribution to ensure optimum productivity, efficiency, and workflow management.

Key Responsibilities

  • Lead and motivate employees to meet and exceed personal targets and team SLA's;
  • Communicate effectively with team members and stakeholders within the business;
  • Conduct regular one-to-ones, team meetings, and performance reviews;
  • Monitor and manage staffing, capacity, and work distribution to ensure optimum productivity and efficiency;
  • Act as the first point of contact to manage team-related issues and challenges;
  • Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives;
  • Proactively identify and communicate market trends and insights;
  • Identify risks and put appropriate mitigation measures in place;
  • Document processes, implement, and manage changes within the lines of business;
  • Provide regular and ad-hoc reporting to management teams.

Requirements

  • Fluency in written and spoken English is essential for this role;
  • Higher Education Degree (preferential);
  • Google Workspace management;
  • Excellent written and verbal communication skills with the ability to deliver clear messages;
  • Strong attention to detail to ensure information is complete and accurate.

About Us

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team providing services in 35 languages. With over 12,000 employees from 111 nationalities, we offer a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Why Join Us?

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Free language courses, sport activities, and organized events;
  • Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit.

  • Software Team Lead

    Há 1 mês


    Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    About the RoleWe are seeking an experienced Software Team Lead to join our Software Engineering team at Team Global. As a key member of our team, you will play a vital role in leading the development of applications designed to streamline the management and sale of domain names, hosting, mail, and cloud services.ResponsibilitiesLead and Mentor: Guide...


  • Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    About the RoleWe are seeking an experienced Software Engineering Team Lead to join our dynamic team at Team Global. As a key member of our software engineering team, you will play a vital role in leading the development of applications designed to streamline the management and sale of domain names, hosting, mail, and cloud services.Your ResponsibilitiesLead...


  • Lisboa, Lisboa, Portugal Team Tempo inteiro

    About CombellCombell is the market leader in hosting services, providing a reliable one-stop partner for the hosting of any IT infrastructure, website or application. With an extensive portfolio of services, we help companies overcome specific IT challenges and optimize their existing infrastructure in terms of continuity, availability, security, and cost...


  • Lisboa, Lisboa, Portugal Grupo Data Tempo inteiro

    Unlock your full potential as a Senior Frontend Engineering Team Lead at Grupo Data, where innovation meets excellence. We're seeking an exceptional professional to lead our Frontend Engineering team and drive cutting-edge solutions that simplify clients' lives.


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are looking for a Senior Mobile Engineering Team Lead to join our team at Buscojobs Portugal. This is a unique opportunity to lead and manage a team of mobile engineers and drive the development of high-quality mobile SDKs and applications.About the RoleAs a Senior Mobile Engineering Team Lead, you will be responsible for providing technical guidance and...


  • Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    Company OverviewTruphone, a leading innovator in global wireless communication, is experiencing unprecedented growth and is seeking a highly skilled Senior IoT Development Team Lead to join its dynamic team. With a network spanning 15 offices across 12 countries, Truphone is the go-to choice for the world's largest investment banks, enterprises, big tech,...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    OverviewWe are a rapidly growing fintech company looking for a skilled Senior Web Development Team Lead to join our team. Our mission is to make day-to-day banking easier for SMEs and freelancers through innovative products and exceptional customer service.

  • Senior Team Lead

    Há 1 mês


    Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    At Teleperformance Portugal, we are committed to excellence in customer experience and employee satisfaction. As a Senior Team Lead, you will play a vital role in driving team success and exceeding performance targets.About the RoleThe ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for mentoring and...


  • Lisboa, Lisboa, Portugal It Industrial Company Tempo inteiro

    At It Industrial Company, we are seeking a highly skilled Senior Software Engineering Team Lead to lead our distributed delivery team. The ideal candidate should have a strong understanding of JavaScript and modern web frameworks like React and Angular. Key responsibilities include governance of the engineering process, experience in API development and...


  • Lisboa, Lisboa, Portugal Devoteam Portugal Tempo inteiro

    About the RoleWe are seeking an experienced Senior Cloud Software Engineering Team Lead to join our team at Devoteam Portugal. As a key member of our engineering organization, you will be responsible for leading a high-performing software development team in delivering innovative cloud-based solutions.


  • Lisboa, Lisboa, Portugal Devoteam Portugal Tempo inteiro

    About the RoleWe are seeking a Senior Cloud Architect and Team Lead to join our team in Devoteam Portugal. As a seasoned professional, you will be responsible for leading a team of developers in software development initiatives and architecting robust, scalable, and cost-efficient end-to-end solutions in cloud computing.

  • Senior Team Lead Portugal

    3 semanas atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    OverviewTeleperformance Portugal is one of the leading companies in Europe, recognized for being a great place to work. With over 12,000 employees from diverse nationalities and providing services in 35 languages, our team embodies a multicultural and highly skilled environment.About the RoleThe estimated annual salary for this position ranges between...


  • Lisboa, Lisboa, Portugal Expleo Group Tempo inteiro

    **Company Overview:**Expleo Group is a trusted partner for innovation, providing engineering, technology, and consulting services globally. As a leader in the industry, we help businesses achieve their ambitions and future-proof their operations through a smart blend of bold thinking and reliable execution.**Job Summary:**We are seeking an experienced Senior...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    **Company Overview**Mission-driven international Saas company seeks an experienced Senior Backend Engineering Team Lead to lead a team of backend and frontend engineers.**Job Description**This role requires a strong passion for both people management and software engineering, as your team will manage the entire development cycle-from technical design, coding...


  • Lisboa, Lisboa, Portugal Dashlane Tempo inteiro

    About DashlaneDashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company Overview:">Altar is a dynamic and innovative company that offers a unique opportunity for experienced professionals to grow in a team of highly skilled individuals. With a focus on web development, we work with entrepreneurs and business leaders to build innovative products that transform industries.">About the Role:">We are seeking a seasoned Senior...


  • Lisboa, Lisboa, Portugal Team Tempo inteiro

    Company Overview">Combell is a leading provider of hosting services, trusted by over 3.3 million customers across Europe and beyond. Our team.blue group ecosystem comprises 60+ successful brands working together to deliver everything businesses need to succeed online.About the Role">We are seeking an experienced Senior Software Engineering Manager to join...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleWe are seeking a highly experienced and visionary Senior Customer Success Team Lead to join our team in Lisbon, Portugal. As a key member of our Global Scaled Customer Success organization, you will be responsible for leading a high-performing team of Customer Success Managers (CSMs) focused on driving customer experience, adoption,...

  • Machine Learning Team Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleWe are seeking a highly experienced Senior Machine Learning Manager to lead our team of talented machine learning engineers in designing and building next-generation AI systems.

  • Senior Team Lead

    Há 2 dias


    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job SummaryWe are seeking an experienced Senior Team Lead to join our dynamic team in Porto, Portugal. As a Senior Team Lead - Customer Experience, you will be responsible for leading and developing a team of 15 Customer Service Representatives to achieve top performance.About the RoleThe ideal candidate will have a minimum of 2 years in customer experience...