Senior Team Lead
1 semana atrás
About the Role
">Salary: 45,000 - 60,000€ per annum.As a Senior Team Lead at Teleperformance Portugal, you will be responsible for leading and motivating employees across locations to meet and exceed personal targets and team SLA's. You will communicate effectively with team members and stakeholders within the business, conduct regular one-to-ones, team meetings, and performance reviews. Your role will involve monitoring and managing staffing, capacity, and work distribution to ensure optimum productivity, efficiency, and workflow management.
Key Responsibilities
- Lead and motivate employees to meet and exceed personal targets and team SLA's;
- Communicate effectively with team members and stakeholders within the business;
- Conduct regular one-to-ones, team meetings, and performance reviews;
- Monitor and manage staffing, capacity, and work distribution to ensure optimum productivity and efficiency;
- Act as the first point of contact to manage team-related issues and challenges;
- Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives;
- Proactively identify and communicate market trends and insights;
- Identify risks and put appropriate mitigation measures in place;
- Document processes, implement, and manage changes within the lines of business;
- Provide regular and ad-hoc reporting to management teams.
Requirements
- Fluency in written and spoken English is essential for this role;
- Higher Education Degree (preferential);
- Google Workspace management;
- Excellent written and verbal communication skills with the ability to deliver clear messages;
- Strong attention to detail to ensure information is complete and accurate.
About Us
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team providing services in 35 languages. With over 12,000 employees from 111 nationalities, we offer a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Why Join Us?
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free language courses, sport activities, and organized events;
- Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit.
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