Customer Experience Representative
1 semana atrás
About the Role
We are seeking a highly skilled Customer Experience Representative to join our team at Blu Selection in Lisbon. As a key member of our international customer service team, you will play a critical role in delivering exceptional customer experiences and resolving product/service issues.
Your responsibilities will include:
- Processing customer inquiries and resolving product/service issues via various communication channels (email, chat, phone)
- Establishing customer loyalty by proposing solutions to problems and collecting feedback
- Collaborating with team members to generate quick and effective solutions
- Reporting customer complaints and analyzing customer feedback
Requirements
To succeed in this role, you will need:
- Excellent verbal and written language skills
- German native speaker (C1 minimum) and English skills B2
- Portuguese work permit or EU passport
- Availability for one year
- No previous experience required, but a willingness to learn and help is essential
Benefits
We offer a range of benefits to support your career development and personal well-being, including:
- A long-term fixed-term contract, renewable every year
- Full-time working hours (40h/week), Monday to Friday, with flexibility to work between 7am - 10pm
- Competitive salary: €950-1100 gross/month (including free accommodation) or €1300-1400 gross/month (excluding accommodation)
- 50% compensation during training period if successful (from 1 to 4 weeks): 50% of hourly wages (lower taxes)
- Reimbursement of initial flight expenses after 9 months for international candidates
- Airport pick up, yearly two-way flight ticket back to home country (within the EU), and help in paperwork, opening a bank account, etc. upon arrival
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
What's it like living in Lisbon?
Lisbon offers a unique blend of culture, history, and lifestyle. Enjoy:
- A colorful city view and rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes, and a happy-go-lucky urban life
- Warm climate all year and sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
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