Customer Experience Representative

1 semana atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role


We are seeking a highly skilled Customer Experience Representative to join our team at Blu Selection in Lisbon. As a key member of our international customer service team, you will play a critical role in delivering exceptional customer experiences and resolving product/service issues.


Your responsibilities will include:



  • Processing customer inquiries and resolving product/service issues via various communication channels (email, chat, phone)
  • Establishing customer loyalty by proposing solutions to problems and collecting feedback
  • Collaborating with team members to generate quick and effective solutions
  • Reporting customer complaints and analyzing customer feedback

Requirements


To succeed in this role, you will need:



  • Excellent verbal and written language skills
  • German native speaker (C1 minimum) and English skills B2
  • Portuguese work permit or EU passport
  • Availability for one year
  • No previous experience required, but a willingness to learn and help is essential

Benefits


We offer a range of benefits to support your career development and personal well-being, including:



  • A long-term fixed-term contract, renewable every year
  • Full-time working hours (40h/week), Monday to Friday, with flexibility to work between 7am - 10pm
  • Competitive salary: €950-1100 gross/month (including free accommodation) or €1300-1400 gross/month (excluding accommodation)
  • 50% compensation during training period if successful (from 1 to 4 weeks): 50% of hourly wages (lower taxes)
  • Reimbursement of initial flight expenses after 9 months for international candidates
  • Airport pick up, yearly two-way flight ticket back to home country (within the EU), and help in paperwork, opening a bank account, etc. upon arrival
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths

What's it like living in Lisbon?


Lisbon offers a unique blend of culture, history, and lifestyle. Enjoy:



  • A colorful city view and rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes, and a happy-go-lucky urban life
  • Warm climate all year and sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment


  • Lisboa, Lisboa, Portugal Minacs Tempo inteiro

    Our team is looking for a Customer Experience Representative to join our diverse and passionate team in Portugal. As a Customer Experience Representative, you will be responsible for providing exceptional customer experiences via various channels. You will work with some of the world's biggest online platforms to ensure a safe place for their communities....


  • Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro

    About the Role We are seeking a Customer Experience Representative to join our team in Portugal. As a Customer Experience Representative, you will play a crucial role in ensuring that our clients' performance goals are met across all operations. Your primary responsibility will be to ensure that we fulfill client expectations related to operational...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    About the Role:At TTEC, we're looking for a skilled Customer Experience Representative to join our team. As a Digital Sales Representative with English, you'll be responsible for providing exceptional customer service and sales support to our clients. Key Responsibilities:Analyze customer needs and develop strategies to meet their goals.Build and maintain...


  • Lisboa, Lisboa, Portugal speakit Tempo inteiro

    Customer Delight Representative for Social MediaAre you a motivated and ambitious individual looking for a challenging role as a Customer Delight Representative for Social Media? We are seeking a native Hebrew speaker to join our team and provide exceptional customer support to our clients.Key Responsibilities:Provide timely and effective support to...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    Customer Experience RepresentativeBe part of a dynamic team that creates and delivers amazing customer experiences. As a Customer Experience Representative, you will be working remotely in Sofia, Bulgaria, and will be responsible for responding to multichannel queries for one of our partners, a global leader in the field of medical equipment.Key...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    Unlock Your Potential as a Customer Experience Representative at TTECJoin our team of multilingual customer service experts and experience a dynamic work environment that fosters growth and development.Main Responsibilities:Deliver exceptional customer service experiences in Dutch-EnglishWork in a hybrid setting, balancing remote and on-site workStay...


  • Lisboa, Lisboa, Portugal Xm Tempo inteiro

    Customer Experience RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Team in Limassol. The successful candidate will be responsible for delivering exceptional customer service through various communication channels, including live chat, email, and telephone. Key responsibilities include: Handling...


  • Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

    Job Title: Customer Support RepresentativeJob Description:We are looking for a Customer Support Representative to assist customers of a video streaming platform using multiple channels. As a Customer Support Representative, you will identify issues the clients are facing, handle complaints, provide solutions and alternatives, and guide customers within the...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    At Customer Labs, we are looking for an Italian-speaking Customer Service Representative to join our team. This is a fantastic opportunity to work with a leading BPO player in the industry and contribute to their pursuit of excellence in customer service.About the RoleThis role involves handling customer inquiries related to product features, technical...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    At Blu Selection, we're looking for a Customer Experience Representative to join our team in Lisbon. As a key member of our customer support team, you'll play a vital role in ensuring our customers receive exceptional service.Responsibilities:Answering incoming queries from customersIdentifying issues and providing solutionsEnsuring high levels of customer...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the Role:Are you a native German speaker looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We're seeking a highly motivated and organized Customer Experience Representative to join our team in Lisbon, Portugal.Responsibilities:Satisfy customers through various communication channels (phone, chat, and...


  • Lisboa, Lisboa, Portugal 317 Elite Sales Team Tempo inteiro

    Job Summary:The 317 Elite Sales Team is seeking a highly skilled Customer Experience Representative to join our dynamic team. As a key member of our sales team, you will play a vital role in delivering exceptional customer experiences through online engagement.About the Role:As a Sales Specialist - Online Engagement, you will be responsible for evaluating...


  • Lisboa, Lisboa, Portugal Work International Tempo inteiro

    Experience the thrill of working with top global brands in Lisbon, Portugal. We're seeking a talented individual to join our customer service team as a Global Customer Experience Representative.Company OverviewOur client is a leading outsourcing company that provides exceptional services to clients worldwide. With operations in 88 countries and over 420,000...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the JobWe are seeking an experienced and customer-focused professional to join our team as an International Customer Experience Representative in Lisbon, Portugal.Job Summary:This is a full-time position that requires excellent communication skills, a passion for travel, and a willingness to work with diverse clients. The successful candidate will be...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Pinterest is seeking a Customer Experience Representative to provide exceptional support to its customers. As a key member of the team, you will be responsible for embodying the voice of the business and driving continuous improvement. You will have the opportunity to be part of a global brand's success and support an international operation. The ideal...


  • Lisboa, Lisboa, Portugal Xm Tempo inteiro

    Key Responsibilities:As a Customer Experience Representative at Xm, you will be responsible for handling client inquiries via live chat, email, and telephone. You will perform personal client analysis and take actions as required to ensure high-level service is provided. Additionally, you will promote available products and services to clients and develop...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesAnswering incoming queries from customers and providing timely and effective...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the Role:As a Customer Experience Representative at Blu Selection, you will be responsible for delivering exceptional service to our clients while working on high-profile projects with top brands. Your key responsibilities will include answering customer queries promptly, identifying issues, and providing effective solutions to ensure customer...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Success RepresentativeAt Cross Border Talents, we are looking for a skilled Customer Success Representative to play a pivotal role as the first point of contact for advertisers and agencies using our advertising platform.Key ResponsibilitiesAssist advertisers and agencies in resolving technical issues and reporting bugs.Provide guidance to ensure...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    **Customer Care Role**OverviewAs a Customer Care Agent at Abroad Experience, you will be the key point of contact for European customers, handling incoming communications and contributing to improve customer satisfaction. Your duties include maintaining expert knowledge of our company products and services, providing vital insights of customer needs, and...