Customer Experience Representative

3 semanas atrás


Lisboa, Lisboa, Portugal speakit Tempo inteiro
Customer Delight Representative for Social Media

Are you a motivated and ambitious individual looking for a challenging role as a Customer Delight Representative for Social Media? We are seeking a native Hebrew speaker to join our team and provide exceptional customer support to our clients.

Key Responsibilities:

  • Provide timely and effective support to high-level clients across multiple channels, including chat, email, and phone.
  • Support and expand the self-serve advertising base for clients in the online and digital advertising domain.
  • Offer pre and post-sales support for all self-service products, ensuring a seamless customer experience.
  • Provide product and tool support to enhance clients' experience and resolve technical bugs and delivery issues.
  • Identify and solve customer issues in a timely manner, pro-actively communicating with clients on progress.
  • Pro-actively identify areas where clients can improve the usage of our solutions and provide vital product insights and feedback to engineering.

Requirements:

  • Native level of written and verbal communication skills in Hebrew.
  • Good knowledge of English (B2 level) is required.
  • Computer skills (mandatory basic skills and preferential advanced skills, like coding).
  • Good analytical skills and logical thinking.
  • Excellent communication skills: verbal, written, and listening.
  • Proactive and quick learner.
  • Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform.
  • Ability to multitask and work under pressure.
  • Availability Monday to Sunday, including rotating weekends.

Benefits:

  • Signing Bonus 3000€.
  • Possibility of cooperation with leaders in various industries.
  • Stable work and career progression as a Customer Delight Representative for Social Media.
  • Investment in training and personal development.
  • Health Insurance since day one in the company.
  • Free accommodation in shared apartment (individual room) with bills included.
  • Initial flight expenses refund.
  • Annually complementary return flight to your home country (within Europe).
  • Free Portuguese language courses, sports activities, and organized events.
  • Monthly and Quarterly Bonus.


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