Customer Experience Representative
3 semanas atrás
Are you a motivated and ambitious individual looking for a challenging role as a Customer Delight Representative for Social Media? We are seeking a native Hebrew speaker to join our team and provide exceptional customer support to our clients.
Key Responsibilities:
- Provide timely and effective support to high-level clients across multiple channels, including chat, email, and phone.
- Support and expand the self-serve advertising base for clients in the online and digital advertising domain.
- Offer pre and post-sales support for all self-service products, ensuring a seamless customer experience.
- Provide product and tool support to enhance clients' experience and resolve technical bugs and delivery issues.
- Identify and solve customer issues in a timely manner, pro-actively communicating with clients on progress.
- Pro-actively identify areas where clients can improve the usage of our solutions and provide vital product insights and feedback to engineering.
Requirements:
- Native level of written and verbal communication skills in Hebrew.
- Good knowledge of English (B2 level) is required.
- Computer skills (mandatory basic skills and preferential advanced skills, like coding).
- Good analytical skills and logical thinking.
- Excellent communication skills: verbal, written, and listening.
- Proactive and quick learner.
- Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform.
- Ability to multitask and work under pressure.
- Availability Monday to Sunday, including rotating weekends.
Benefits:
- Signing Bonus 3000€.
- Possibility of cooperation with leaders in various industries.
- Stable work and career progression as a Customer Delight Representative for Social Media.
- Investment in training and personal development.
- Health Insurance since day one in the company.
- Free accommodation in shared apartment (individual room) with bills included.
- Initial flight expenses refund.
- Annually complementary return flight to your home country (within Europe).
- Free Portuguese language courses, sports activities, and organized events.
- Monthly and Quarterly Bonus.
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