Customer Experience Representative
2 semanas atrás
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities
- Answering incoming queries from customers and providing timely and effective solutions
- Identifying and resolving customer issues in a professional and courteous manner
- Ensuring high levels of customer satisfaction through proactive communication and issue resolution
- Recording data in our CRM system to track customer interactions and feedback
- Providing ad-hoc support to customers and colleagues as needed
Requirements
- Native Dutch speaker with business proficiency level of English
- Excellent communication and listening skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving skills and ability to think critically
- Team player with a positive attitude and strong work ethic
What We Offer
- Long-term fixed-term contract with opportunities for career growth and development
- Competitive salary and benefits package
- Free Portuguese lessons, cooking classes, sports activities, and social events
- Reimbursement of initial flight expenses and help with paperwork and bank account setup
About Us
We are a multinational organization with a reputation for delivering exceptional customer service and support. Our team is diverse and inclusive, with colleagues from over 80 nationalities. We offer a dynamic and supportive work environment that encourages growth and development.
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