Customer Service Representative for International Brands

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Join Our Team as a Customer Service Representative

We are looking for a highly skilled and motivated customer service representative to join our team at Cross Border Talents in Lisbon. As a key member of our support team, you will be responsible for providing top-notch customer service to some of the world's most prestigious brands.

About the Role:

This is a challenging and rewarding role that requires excellent communication skills, a strong ability to work under pressure, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Answer inbound calls and customer inquiries with professionalism and empathy;
  • Provide timely and effective resolutions to customer service issues;
  • Maintain accurate data input of consumer enquiries, questions, and feedback on our customer services database;
  • Troubleshoot issues using open questions, support documents, and system training;
Requirements:

To succeed in this role, you will need:

  • Fluency in Swedish, Finnish, or Norwegian (C2 level or native);
  • Good knowledge of English (B2 level);
  • A typing speed of 25 words per minute;
  • Availability to work in rotating shifts;
  • Excellent computer skills;
  • Any kind of previous experience or contact with clients;
  • Excellent communication, listening, and empathy skills;
  • Good time management skills; and
  • Team spirit and flexibility.
What We Offer:

In return for your hard work and dedication, we offer a competitive salary, meal vouchers, a fixed-term renewable employment contract, company events, and much more. Based on industry standards and the location, we estimate the salary to be around €23,000 - €28,000 per annum, depending on your qualifications and experience.



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