Customer Service Representative for International Brands
2 semanas atrás
We are looking for a highly skilled and motivated customer service representative to join our team at Cross Border Talents in Lisbon. As a key member of our support team, you will be responsible for providing top-notch customer service to some of the world's most prestigious brands.
About the Role:This is a challenging and rewarding role that requires excellent communication skills, a strong ability to work under pressure, and a passion for delivering exceptional customer experiences.
Key Responsibilities:- Answer inbound calls and customer inquiries with professionalism and empathy;
- Provide timely and effective resolutions to customer service issues;
- Maintain accurate data input of consumer enquiries, questions, and feedback on our customer services database;
- Troubleshoot issues using open questions, support documents, and system training;
To succeed in this role, you will need:
- Fluency in Swedish, Finnish, or Norwegian (C2 level or native);
- Good knowledge of English (B2 level);
- A typing speed of 25 words per minute;
- Availability to work in rotating shifts;
- Excellent computer skills;
- Any kind of previous experience or contact with clients;
- Excellent communication, listening, and empathy skills;
- Good time management skills; and
- Team spirit and flexibility.
In return for your hard work and dedication, we offer a competitive salary, meal vouchers, a fixed-term renewable employment contract, company events, and much more. Based on industry standards and the location, we estimate the salary to be around €23,000 - €28,000 per annum, depending on your qualifications and experience.
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