International Customer Service Representative for Global Brands
Há 1 mês
We are seeking an exceptional Customer Service Representative to join our team in Lisbon, Portugal. As a representative of our global brands, you will provide world-class service to clients while working on high-profile projects.
Your responsibilities and impact as a Customer Service Agent will be:
- Supporting clients' activities by offering top-notch service
- Answering incoming queries from customers via email, chat, and phone
- Identifying issues and providing solutions
- Ensuring a high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and participating in the success of the team and project
To succeed in this role, you will need:
- A native level of German and at least a B1 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable, and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
The benefits of joining our team include:
- Type of contract: yearly or 6 months contract, renewable
- Working hours: 40h/week (8h/day, 5 days a week) on a rotative schedule
- Salary conditions*: €1300-1400 gross/month excluding accommodation or €950 gross/month including free accommodation
- Reimbursement of initial flight expenses for international candidates
- Airport pick up for international candidates
- Yearly two-way flight ticket back to your home country within the EU for international candidates
- Help in paperwork, opening bank account, etc. upon arrival for international candidates
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
- Private health insurance included from the first day of contract
Our company is a multinational organization located in Lisbon, taking care of its employees from career development to social integration. Join us to be part of an international team with talents from over 80 nationalities worldwide.
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