Global Customer Service Representative for Multinational Brands
Há 7 dias
This is a unique opportunity to join a fast-paced and high-performing team in Lisbon, Portugal.
We are seeking highly skilled professionals who share our passion for delivering world-class customer service to top international brands.
As a Global Customer Service Representative, you will be responsible for supporting clients' activities by offering exceptional service to their customers while working on projects of prestigious and worldwide brands.
Your key responsibilities will include:
- Answering incoming queries from customers via email, chat, and phone
- Identifying issues and providing solutions
- Ensuring a high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and participating in the success of the team and project
To succeed in this role, you will need to possess the following skills and qualifications:
- A native level of German and at least a B1 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable, and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Portugal for an international career and life experience
What's in it for you?
Type of contract: yearly or 6 months contract, renewable
Working hours: 40h/week (8h/day, 5 days a week) on a rotative schedule
Salary conditions:
- Including free accommodation (shared flat, all bills included): €950 gross/month
- Excluding accommodation: €1300-€1400 gross/month
Additional benefits include:
- Reimbursement of your initial flight expenses
- Airport pick up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
- Private health insurance included from the first day of contract
Are you ready to take your career to the next level and join a dynamic team in Lisbon?
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