Customer Service Representative for Multinational Corporation

Há 1 mês


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

Job Title: Customer Service Representative for Multinational Corporation


About Us:


Headhunt International is a leading recruitment agency specializing in the placement of highly skilled professionals. Our client, a multinational corporation, is seeking an experienced customer service representative to join their team in Athens, Greece.


Salary: The estimated monthly salary for this position is 2,500 EUR + 2 extra salaries per year, making it a competitive offering in the industry.


Job Description:


We are looking for a customer-focused individual who can provide excellent support to our clients. As a customer service representative, you will be responsible for identifying customers' needs and delivering appropriate solutions, including sales. You will also guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.


Responsibilities:


• Identify customers' needs and deliver appropriate solutions, including sales
• Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
• Assist customers to place an order and related issues
• Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
• Turn every customer into a happy customer
• Exchange ideas and solutions with your colleagues
• Enjoy your time in Greece


Required Skills and Qualifications:


To be successful in this role, you should have the following skills and qualifications:



  • Fluent Spanish language skills
  • Excellent communication skills
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude
  • A sponge that is willing to soak up all the knowledge and experience we offer

Benefits:


We offer a comprehensive benefits package, including:



  • Complete support to help you ease your relocation to Greece
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity


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