Global Customer Service Representative for Multinational Company

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Company Overview

We are a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Our team consists of talents from more than 80 nationalities, offering a unique opportunity to work with a diverse group of professionals.

Job Description:

The role of Social Media Customer Service representative will involve answering incoming queries from customers via phone, email, and chat, identifying issues and providing solutions, ensuring a high level of customer satisfaction, recording data in the CRM system, and providing ad-hoc support.

Responsibilities:

  • Answering customer inquiries via various channels
  • Identifying and resolving customer issues
  • Ensuring excellent customer satisfaction
  • Recording customer interactions in the CRM system
  • Providing additional support when needed
  • Collaborating with the team to achieve common goals

Required Skills and Qualifications:

To succeed in this role, you will need:

  • A native level of German and at least a B1 level of English
  • Knowledge of the value of delivering exceptional customer experiences
  • An ability to listen attentively and communicate effectively with customers
  • Energetic and innovative approach to problem-solving
  • Excitement about intercultural communication and international living
  • A valid Portuguese work permit (required)

Benefits:

This position offers:

  • A competitive salary: €950 - €1,000 gross/month (including free accommodation) or €1,300 - €1,400 gross/month (excluding accommodation)
  • Free accommodation (shared flat, all bills included) or reimbursement of initial flight expenses for international candidates
  • Airport pick up and yearly two-way flight ticket back to your home country (within the EU)
  • Private health insurance from the first day of contract signature
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths

Location:

Lisbon, a vibrant city with a rich cultural history, delicious cuisine, and a friendly community.



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