Global Customer Service Representative for Multinational Company
1 semana atrás
Company Overview
We are a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Our team consists of talents from more than 80 nationalities, offering a unique opportunity to work with a diverse group of professionals.
Job Description:
The role of Social Media Customer Service representative will involve answering incoming queries from customers via phone, email, and chat, identifying issues and providing solutions, ensuring a high level of customer satisfaction, recording data in the CRM system, and providing ad-hoc support.
Responsibilities:
- Answering customer inquiries via various channels
- Identifying and resolving customer issues
- Ensuring excellent customer satisfaction
- Recording customer interactions in the CRM system
- Providing additional support when needed
- Collaborating with the team to achieve common goals
Required Skills and Qualifications:
To succeed in this role, you will need:
- A native level of German and at least a B1 level of English
- Knowledge of the value of delivering exceptional customer experiences
- An ability to listen attentively and communicate effectively with customers
- Energetic and innovative approach to problem-solving
- Excitement about intercultural communication and international living
- A valid Portuguese work permit (required)
Benefits:
This position offers:
- A competitive salary: €950 - €1,000 gross/month (including free accommodation) or €1,300 - €1,400 gross/month (excluding accommodation)
- Free accommodation (shared flat, all bills included) or reimbursement of initial flight expenses for international candidates
- Airport pick up and yearly two-way flight ticket back to your home country (within the EU)
- Private health insurance from the first day of contract signature
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
Location:
Lisbon, a vibrant city with a rich cultural history, delicious cuisine, and a friendly community.
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