Global Customer Service Representative for Multinational Brands
Há 4 dias
Are you passionate about delivering exceptional customer experiences and working with innovative technologies? We have an exciting opportunity for a Customer Service Representative to join our team in Lisbon, Portugal
As a Customer Service Representative, you will play a vital role in supporting the activities of our client, a global leader in the industry. Your mission will be to provide top-notch service to customers while working with renowned worldwide brands.
Your Key Responsibilities:
- Answer inbound calls and respond to customer inquiries
- Provide support and direction to customers, resolving issues in a timely and empathetic manner
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database
- Troubleshoot using open questions, support documents, and system training
- Offer recommendations for common problems or frequently asked questions
Requirements:
- Fluency in Mandarin (C1/C2 Level or Native)
- Good knowledge of English (B2 level)
- Typing speed: 25 words per minute
- Availability to work in rotating shifts
- Good computer skills
- Previous experience or contact with clients
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility
What We Offer:
- A competitive salary estimated around €22,000-€28,000 per annum, depending on experience
- Meal vouchers
- Fixed-term, renewable employment contract
- Private health insurance after 6 months of contract signature
- Sports activities and more
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