Global Customer Service Representative for Multinational Brands

Há 1 mês


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Are you passionate about delivering exceptional customer experiences and working with innovative technologies? We have an exciting opportunity for a Customer Service Representative to join our team in Lisbon, Portugal

As a Customer Service Representative, you will play a vital role in supporting the activities of our client, a global leader in the industry. Your mission will be to provide top-notch service to customers while working with renowned worldwide brands.

Your Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries
  • Provide support and direction to customers, resolving issues in a timely and empathetic manner
  • Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database
  • Troubleshoot using open questions, support documents, and system training
  • Offer recommendations for common problems or frequently asked questions

Requirements:

  • Fluency in Mandarin (C1/C2 Level or Native)
  • Good knowledge of English (B2 level)
  • Typing speed: 25 words per minute
  • Availability to work in rotating shifts
  • Good computer skills
  • Previous experience or contact with clients
  • Excellent communication skills
  • Good listening and empathy skills
  • Good time management skills
  • Team spirit and flexibility

What We Offer:

  • A competitive salary estimated around €22,000-€28,000 per annum, depending on experience
  • Meal vouchers
  • Fixed-term, renewable employment contract
  • Private health insurance after 6 months of contract signature
  • Sports activities and more


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