Customer Service Representative for Global Brands in Lisbon

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Company Overview

Blu Selection is a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. With talents from over 80 nationalities, we offer a unique opportunity to join an international team.

Job Description

We are seeking a Customer Service Representative to support our clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands. Key responsibilities include:

  • Answering incoming queries from customers
  • Identifying issues and providing solutions
  • Ensuring high levels of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
Required Skills and Qualifications

To succeed in this role, you will need:

  • A native level of German and at least a B2 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • A high school degree
  • An attentive listener, comfortable and skillful at communicating with people
  • A drive for excellence and professionalism
  • The ability to be a real team player and committed to your work
Benefits

We offer a competitive salary and benefits package, including:

  • Type of contract: long-term fixed term contract, renewable every year
  • Working hours: full time (40h/week), Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
  • Salary conditions: including free accommodation (shared flat, all bills included): €1050 gross/month or excluding accommodation: €1200 gross/month
  • For international candidates: reimbursement of initial flight expenses after 9 months, airport pick up, yearly two-way flight ticket back to your home country (within the EU), help in paperwork, opening bank account, etc.
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company


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